Responsible for the outlets departmental operating budgets and expenditures. Implementing creative tactical target planning to elevate revenue for the outlets of the hotel.Oversee scheduling, ordering, training, action plans, purchasing, and hiring for the 4 outlets of the hotel.Increased guest satisfaction comment card scores with aggressive training aspects.Effectively execute crisis management decision making.Nominated for manager of the 3rd quarter 2013. Nominated for manager of the 2nd quarter 2014.

Manage Front Desk, Bellman, Concierge, Security, Valet, and Housekeeping. Influenced positive mentoring among staff members increasing moral and performance.Decreased revenue loss for rooms and valet by 10% with constructive action plans and SOP’s. Manager of the 4th quarter 2014

Manage the Front Office of a 4 Diamond hotel. This includes: Front desk, Concierge, Bellman, and PBX. Monitor everyday activities of all outlets of the hotel to ensure quality service.Coordinate with sales and valet with groups and large events.Monitor business levels to manage labor.Communicate with guest’s feedback to improve the overall experience of a guests stay.

Right handed pitcher