Sr. Software Support Engineer
Schaumburg, Illinois, Us
• Project manager and solution architect on implementations involving hundreds of users and coordinated through multiple stakeholders• Tier 3 software support for entire suite of company’s applications in high pressured environment• Implemented quality assurance measures and policies • Implemented process improvement policies for the technical support helpdesk • Team leader focused on workload management, training, technical expertise, and client relationship management• Oracle and SQL Server Database Administration • Proficient with database queries, stored procedures, triggers, and functions• Experience writing, reviewing, and debugging software code • Travel on-site for product deployments, training, go-live support, and trade shows