Michael Basra Email & Phone Number

Wolverhampton, United Kingdom

Duties include taking ownership of customer’s complaints from start to finish. Investigating complaints and resolving them to the customers and businesses satisfaction whilst adhering to FCA guidelines. The role involved the calculating and awarding of financial compensation in line with FCA guidelines. The business is a home emergency insurance broker..

Duties include taking ownership of customer’s complaints from start to finish. Investigating complaints and resolving them to the customers and businesses satisfaction whilst adhering to FCA guidelines. The role involved the calculating and awarding of financial compensation in line with FCA guidelines. The business is a home emergency insurance broker..

Card Payment team.Duties included working within the mortgage collections team, taking card payments via telephone for customers’ mortgage payments and taking overflow work for the mortgage administration team. Mortgage Processing team. Duties included liaising with mortgage brokers looking for updates on mortgage applications as they were processed. This.

Duties included serving customers, replenishing stock and picking up orders from cash and carry. Counting cash and floating the till was required at the end of every shift. Also, locking up and securing the premises. Responsibilities also involved early opening for newspaper deliveries. This was a part time job undertaken while studying for my A-level.