Michael Bass's Location
Grand Rapids, Michigan, United States, United States
Michael Bass's Contact Details
Michael Bass work email
- Valid
- Valid
Michael Bass personal email
n/a
Michael Bass phone numbers
About Michael Bass
Michael Bass is a Co-Founder at Big Tech. He possess expertise in community outreach, research, leadership, volunteer management, event planning and 12 more skills. He is proficient in Central Khmer.
Michael Bass Work Experience Details
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Co-FounderBig TechGrand Rapids, Mi, Us -
Product Lead For Meetup+Meetup Oct 2022 - Feb 2024New York, Ny, Us -
Senior Product ManagerMeetup Nov 2019 - Oct 2022New York, Ny, Us
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Customer Success ManagerMeetup Mar 2019 - Nov 2019New York, Ny, Us• Designed and delivered scalable customer success program from the ground up. This includes acquisition, onboarding, retention, and performance evaluation;• Managed all customer communications;• Designed and reported OKRs, customer insights, and product strategy on a weekly basis;• Guided transition from initial (and proven) MVP into a scalable product;• Collaborated closely with engineering, design, and marketing team members.
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Senior Community Support TrainerMeetup Jun 2018 - Mar 2019New York, Ny, Us• Increased operations and onboarding efficiency by tiering support responsibilities, reducing new hire training time from 6 weeks to 5 days• Designed agent expectations program that inspires quality work while maintaining high output• Mentored and developed trust with team of 24 in house support specialists• Deployed training to remote support team now exceeding expectations
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Senior Community Success SpecialistMeetup Jul 2017 - Jun 2018New York, Ny, Us• Guided team through roll-out of concierge support program for top-tier organizers, identifying pain points and improving processes• Developed program connecting customers with product teams, including conducting outreach to customers and creating materials for marketing• Fostered brand loyalty by advising influential and high-potential clients
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Community Support SpecialistMeetup Aug 2016 - Jun 2017New York, Ny, Us• Mastered the member journey to recognize user challenges and roadblocks• Practiced troubleshooting skills to communicate defects to engineering teams
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Community ManagerTeam Human Dec 2018 - Apr 2021Flushing, Ny, UsWorking closely with Media Theorists Douglas Rushkoff to convert podcast listens and article reads into a network of support and ground-level action.Leading a NYC Meetup group chapter. Developing a global network of Meetup chapters. Guiding the Team Human online community.Listen: https://teamhuman.fm/Read: https://rushkoff.com/books/team-human-book/Do: https://www.meetup.com/team-human-nyc/ -
InternElectronic Frontier Foundation - Austin Jun 2016 - Aug 2016• Developed and indexed community partnerships;• Organized public forum on socially responsible digital literacy.
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Campus Technology AssistantDel Valle High School Nov 2015 - Jul 2016• Assisted teachers with the integration of technology in traditional and blended-learning classrooms;• Critically observed the role of laptops and other tools in learning environments;• Developed, executed, and documented work-related processes and protocol for self, coworkers, and future staff. -
Youth Web Development TrainerAustin Free-Net Mar 2016 - Jun 2016Austin, Texas, Us• Developed project-based curriculum for high school web design class, aiming to develop youth skills in web design, team work, marketing, and entrepreneurship;• Marketed program to provide record-high enrollment;• Utilized mentoring and intercultural communication skills to teach class of underserved youth. -
Community Outreach Specialist At Austin Free-NetAmericorps Vista Nov 2014 - Nov 2015Washington, District Of Columbia, Us• Collaborated with 20+ neighborhood associations and churches to implement digital literacy outreach strategies, customizing messaging around neighborhood interest and assets;• Partnered with City of Austin Health and Human Services to develop sustainable digital literacy and professional training workshop series;• Mentored neighborhood leaders through the first neighborhood-led survey in the East Town Lake district, identifying community assets, wants, and interests; • Recruited and engaged volunteer leaders through the development and implementation of comprehensive volunteer management procedure;• Facilitated basic computer training. -
Marketing Assistant At Rajana CraftsMennonite Central Committee Aug 2013 - Jul 2014Akron, Pa, Us• Trained management of fair trade crafts social enterprise through the conduction of survey-based market research, the development and application of a brand message, and a five year marketing plan;• Navigated local cultural and business arrangements to provide customized professional development training for company staff members; • Surveyed local communities regarding computer literacy and online social networks;• Participated in the local Cambodian community by teaching music courses at middle school, providing personal language tutoring, and supporting local start-ups. -
Student InternCalvin College Jan 2013 - May 2013Grand Rapids, Mi, UsOrganized and staffed a conference on spirituality and music featuring Chuck Klosterman, Andrew Bird, and over 40 other music journalists, academics, and musicians. -
Concert Series ManagerHope College Concert Series Jan 2011 - May 2013Holland, Mi, Us• Managed logistics of concert booking and production;• Developed and executed extensive event marketing procedures;• Wrote extensive educational guide-book for subsequent leaders -
Market Research ConsultantLemonjello'S Coffee May 2011 - Sep 2011• Conducted market research on brand perception, aiding development of brand re-design; • Optimized the weekend concert booking system which led to an increase in profit and attendance, enhancing operational efficiency and client moral.
Michael Bass Skills
Community Outreach
Research
Leadership
Volunteer Management
Event Planning
Marketing
Social Networking
Editing
Nonprofits
Public Speaking
Microsoft Office
Event Management
Social Media
Teaching
Management
Nonprofit Organizations
Microsoft Powerpoint
Michael Bass Education Details
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Queens CollegeMedia Studies -
Hope CollegeCommunication And Leadership
Frequently Asked Questions about Michael Bass
What company does Michael Bass work for?
Michael Bass works for Big Tech
What is Michael Bass's role at the current company?
Michael Bass's current role is Co-Founder.
What is Michael Bass's email address?
Michael Bass's email address is mb****@****isd.net
What is Michael Bass's direct phone number?
Michael Bass's direct phone number is +121225*****
What schools did Michael Bass attend?
Michael Bass attended Queens College, Hope College.
What are some of Michael Bass's interests?
Michael Bass has interest in Education, Economic Empowerment.
What skills is Michael Bass known for?
Michael Bass has skills like Community Outreach, Research, Leadership, Volunteer Management, Event Planning, Marketing, Social Networking, Editing, Nonprofits, Public Speaking, Microsoft Office, Event Management.
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