Michael Bates is a professional in their field. Colleagues describe them as "Mr. Bates is by far one of the most professional instructors at the Crucible. Mr. Bates began as an Instructor but do to his extensive knowledge and professional demeanor quickly was promoted to Lead Instructor. In the position of Lead Instructor, Mr. Bates was allowed the freedom to manage other instructors and his own training program. The result was numerous compliments from the company's client to include "this is best instruction I have ever recieved" and "Crucible has the most knowledgeable instructors in the business". It was my distinct pleasure to have worked with Mr. Bates and would recommend him highly."