Michael Bates, Mba Email & Phone Number

United States

• Multi-Unit manager for up to 15 locations and over 500k+ rentable square feet including overseeing recruiting, on-boarding, task delegation and performance management for personnel
• P&L responsibility for year over year performance for specific measured metrics.
• Developed multiple subordinate employees who were promoted into Key Training Person trainer positions.
• Manage a payroll budget for 14 properties.
• Ensures customer service standards are met by all through Google reviews and NPS
• Builds partnerships with all contractors utilized in facilities management

Houston, Texas Area

• Drives, Sales, Margin and Winery Direct % to store specific goal
• Ensures customer service standards are met by all
• Exhibits strong sales skills and motivates the Wine Team to meet sales and Winery Direct goals
• Displays strong product knowledge and a passion for learning more
• Actively trains and educates the Wine Team on TWM’s portfolio
• Provides Team with timely feedback, both formal and informal

Houston, Texas

• Cost Analyst for multiple EPC projects: Reimbursable and Lump Sum
• Responsible for Project Change Management for $1.4 Billion flagship project,
• Monthly variances in PCMS: PDN, Work Hours, Quantity Trending, Wage Rates, etc.
• Submissions of DRR form to upload documents for client in Documentum.
• Man hour reporting to KBR- Internal and Client. SAP/IPMS/WMS resource
• Staffing Plan: Detail to the Person.

• Manager in a 14 million-dollar store to include; payroll management, store-controllable expenses, hiring to proper staffing levels to match workload, training and motivating high-performance Area/Department Supervisors.
• Regional Development Day participant
• Supervised all merchandising and team development for children's, shoes, sports apparel, luggage, housewares, domestics, seasonal, stationery and toy departments during Baytown Store Grand Opening.
• Functioned as a multi-store, district captain for operational best practice.
• Responsible for the developed of all associates through coaching, training and providing feedback into low/mid-level management positions.
• Utilization of P&L/Business Summary reports to evaluate business and high risk shortage indicators. Through operations/best practices decreased inventory shortage from a 2.7 percent LY to 1.39 YTD for 2012.

Houston, Texas Area

• Managed the day to day activities of the Operations Team.
• Set expectations for team member task completion.
• Ensured the coordination and planning of each process is considered in determining daily event sequencing.
• Provided direct supervision over five Department Managers, set expectations for task completion and manages the productivity of team members.
• Provide feedback, coaching and recognition to team.
• Recruiting, selection, development and retention of talented team members and evaluate performance of team leaders, specialists and team members.