Michael Battles work email
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Michael Battles personal email
Pega Business Architect ~ Business Analyst~ Application Development ManagerI am an experienced IT Manager and Business Systems Consultant with extensive IT experience in all aspects of the Systems Development Lifecycle. My expertise includes healthcare payer technologies, including claims adjudication and payments, member enrollment, group benefits, and customer service. An effective leader of people and programs, including offshore teams as well as project financials, schedules, and requirements, I excel at reducing costs while improving performance and workflows as a champion of process improvements. I possess exceptional written and verbal communication skills with clients, stakeholders, and all levels of management.• Vetted experience in IT project management: Led complex modernizations of applications in multi-year and multi-million-dollar projects, managing teams of up to 50. Delivered results, including a pending claims workflow application for claim resolution, new customer relationship management (CRM) application, and API factory.• Subject Matter Expert in health payer business, especially with Blue Cross Blue Shield program, across lines of business and systems, as well as in Pega Systems foundational software and customer service for a healthcare application. Expertise includes HL7 FHIR API standard for health care.• Creative problem solver with a proven track record deploying timely, innovative software solutions. Analytical strategist who is able to analyze complex problems and deliver solutions via building or enhancing software applications. High-level knowledge of Agile Scrum methodology and tools.Additionally, as a team leader, I build, motivate, and inspire high-producing teams. I have excellent communication skills. I have skills to interview and hire the best people. I also stay cool and focused under pressure and thrive in a high-pressure environment.
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Integration ConsultantTekstream Solutions Apr 2021 - PresentAtlanta, Ga, Us -
Business Systems ConsultantHm Health Solutions Jan 2019 - May 2022Pittsburgh, Pa, UsLeveraged Subject Matter Expertise to deliver expert business systems analysis and consulting to leading provider of enterprise business solutions to health plan payers. Designed APIs, documented solution requirements, and produced estimates for ~100 customer requests. Catalogued all product features of complete customer service application portfolio for product owner. Identified and outlined CRM application requirements for Request for Proposal and evaluated RFP proposals to select vendor.• Saved project almost $1 million dollars by designing 17 APIs for new customer relationship management (CRM) application that could be reused for new clinical care management and utilization management applications.• Documented API requirements and mapped specifications for new HL7 FHIR APIs for integration of new NASCO customer relationship management (CRM) Pega solution with core health payer databases. -
Manager Of Application DevelopmentHm Health Solutions Aug 2006 - Dec 2018Pittsburgh, Pa, UsDirected teams of up to 50 developers and business analysts on multi-year projects with budgets from $1 to $50 million utilizing technologies such as mainframes, open systems, and Pega. Managed projects such as real-time claims adjudication and estimation delivery, real-time pharmacy benefit manager claims integration, Pega suspended claims workflow application, Pega customer relationship management (CRM) application, and IBM BPM workflow application for small department workflow improvements. Oversaw Blue Card team for IT department handling conversion of Interplan Processing System (ITS) local installation from VSAM to DB2. Ensured quality by monitoring solution requirements and designing and reviewing artifacts.• Led $30 million dollar CRM project that reduced Customer Service Advocate training time by 40%, improved first call resolution by 50%, and increased call timeliness by 25%.• Saved costs by establishing first offshore development model and relationship IT organization.• Spearheaded project to increase claims pass-through to 98%.• Facilitated creation of Pega Center of Excellence.• Transitioned customer service teams from Waterfall to Agile Scrum methodology.
Michael Battles Skills
Michael Battles Education Details
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Robert Morris UniversityComputer Information Systems
Frequently Asked Questions about Michael Battles
What company does Michael Battles work for?
Michael Battles works for Tekstream Solutions
What is Michael Battles's role at the current company?
Michael Battles's current role is Integration Business Analyst.
What is Michael Battles's email address?
Michael Battles's email address is cu****@****msn.com
What schools did Michael Battles attend?
Michael Battles attended Robert Morris University.
What skills is Michael Battles known for?
Michael Battles has skills like Logic, Stakeholder Management, Ibm, Waterfall, Customer Service Representatives, Insurance, Vendors, Interaction Management, Sales, Presentation Layer, Agile Methodologies, Modernization.
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