I work in a newly created position with the MS Teams Technical Adoption Program (TAP) where I act as a liaison, evangelist, subject matter expert, and advocate for the Mac user base. I have spun up a manual reporting system to fill knowledge gaps in the state of the Mac community and I am now working with our developers to automate and expand this reporting. Using this data, I have begun both broad and targeted reaching out to the Mac community to understand their needs, perceptions, and… Show more I work in a newly created position with the MS Teams Technical Adoption Program (TAP) where I act as a liaison, evangelist, subject matter expert, and advocate for the Mac user base. I have spun up a manual reporting system to fill knowledge gaps in the state of the Mac community and I am now working with our developers to automate and expand this reporting. Using this data, I have begun both broad and targeted reaching out to the Mac community to understand their needs, perceptions, and attitudes and to bring this information and context back to the PM and engineering teams to help shape the face of MS teams for the Mac community. Show less

Working with individuals and organizations to consult, advise, and mentor with the goal of personal/organizational growth, development, and optimization to best achieve career/organizational goals and objectives.

During this tenure, I refined requirements and led to swift six-week implementation of universally embraced/applauded system following team training by leveraging dual expertise in tools/processes and collaborating with stakeholders. Moreover, I executed dual roles, while dividing efforts between two distinct teams overseen by separate Vice Presidents for broader skill set and more comprehensive understanding of organization's functions. Below listed are some of my achievements in this… Show more During this tenure, I refined requirements and led to swift six-week implementation of universally embraced/applauded system following team training by leveraging dual expertise in tools/processes and collaborating with stakeholders. Moreover, I executed dual roles, while dividing efforts between two distinct teams overseen by separate Vice Presidents for broader skill set and more comprehensive understanding of organization's functions. Below listed are some of my achievements in this role:• Revamped processes, enhanced tool utilization, achieved 100% immediate improvements in team productivity, and strengthened knowledge management practices through enhancement of underutilized tools by appointing within Cybersecurity Team.• Oversaw diverse team for conducting both proactive/reactive analysis and remediation of potential as well as identified security vulnerabilities to improve software security and reduce risks as Cybersecurity Team Lead for Software Quality and Release Team. Show less

Over the course of this employment, I spearheaded "special projects" and tackled inquiries/prototype requests by forging collaborative processes, including email tagging and reporting mechanisms to enhance efficiency and project transparency.My key success in this role is:• Fulfilled organizational objectives and enhanced operational efficiency by crafting tools/reports tailored to requirements and leading special projects/initiatives through collaboration with Director of Software… Show more Over the course of this employment, I spearheaded "special projects" and tackled inquiries/prototype requests by forging collaborative processes, including email tagging and reporting mechanisms to enhance efficiency and project transparency.My key success in this role is:• Fulfilled organizational objectives and enhanced operational efficiency by crafting tools/reports tailored to requirements and leading special projects/initiatives through collaboration with Director of Software Quality and Release organization, managers, and senior managers.• Saved time, improved data accuracy, encouraged better data management practices, and ultimately enhanced overall data quality by automating data retrieval and streamlining information-gathering process. Show less

Whilst functioning as Senior Technical Product Manager, I gathered/prioritized product requirements and created detailed product specifications. Also, I developed and launched technical products by cooperating with cross-functional teams, including engineering, design, and marketing. Gathered/prioritized product requirements and created detailed product specifications.• Enhanced internal toolset, encompassing Jira Align, Jira, and qTest by acting as principal Product Manager for SDLC… Show more Whilst functioning as Senior Technical Product Manager, I gathered/prioritized product requirements and created detailed product specifications. Also, I developed and launched technical products by cooperating with cross-functional teams, including engineering, design, and marketing. Gathered/prioritized product requirements and created detailed product specifications.• Enhanced internal toolset, encompassing Jira Align, Jira, and qTest by acting as principal Product Manager for SDLC (Software Development Life Cycle) Tools team and coordinating with customers/partners.• Bestowed with 300+ points in company's appreciation system within first six months, while engaging with customer teams and partners to understand and address needs. Show less

As a part of this job role, I ensured successful delivery by monitoring project progress, identifying/mitigating risks, and resolving issues. Additionally, I led and supervised cross-functional teams to define and execute technical programs and projects. A section of my accomplishments include:• Facilitated equitable team comparisons within extensive projects initiated from scratch by orchestrating development of comprehensive tracking and reporting system across various tools as well… Show more As a part of this job role, I ensured successful delivery by monitoring project progress, identifying/mitigating risks, and resolving issues. Additionally, I led and supervised cross-functional teams to define and execute technical programs and projects. A section of my accomplishments include:• Facilitated equitable team comparisons within extensive projects initiated from scratch by orchestrating development of comprehensive tracking and reporting system across various tools as well as enabling unified resources for testing information and standardizing data as Lead.• Played pivotal role in establishing, operating, and sustaining quality program management team within T-Mobile's Digital Quality Management organization. Show less

Here, I served as Quality Program Manager for establishing key performance indicators (KPIs) and quality metrics to measure and monitor program effectiveness. Furthermore, I devised, implemented, and managed quality programs and initiatives in alignment with organization's goals and objectives. My accomplishments within this role are the following:• Led establishment, operation, and ongoing maintenance of quality program management team within Digital Quality Management organization at… Show more Here, I served as Quality Program Manager for establishing key performance indicators (KPIs) and quality metrics to measure and monitor program effectiveness. Furthermore, I devised, implemented, and managed quality programs and initiatives in alignment with organization's goals and objectives. My accomplishments within this role are the following:• Led establishment, operation, and ongoing maintenance of quality program management team within Digital Quality Management organization at T-Mobile for improved quality control and management processes.• Provided clients with proactive updates on important status changes and established single source of truth for all things related to organization's testing operations by creating reporting portal and associated daily newsletter. Show less

In this job role, I maintained and updated test documentation to ensure accuracy and compliance with project requirements. Moreover, I oversaw various types of testing, including functional, regression, performance, and usability testing. My key contributions are as follows:• Restructured and elevated level of professionalism within testing team for Elektrobit's Color Radio project to improve testing processes and enhance project outcomes.

While acting as a Software Test Engineer 3, identified, reported, and tracked software defects, as well as collaborated with developers to resolve issues. It is worth mentioning that I developed and executed comprehensive test plans, cases, and scripts for software applications. My accomplishment in this job include:• Offered multimedia authoring capabilities on client side, with integrated cloud storage, playback, and analytical tools by utilizing Microsoft Office Mix system.My… Show more While acting as a Software Test Engineer 3, identified, reported, and tracked software defects, as well as collaborated with developers to resolve issues. It is worth mentioning that I developed and executed comprehensive test plans, cases, and scripts for software applications. My accomplishment in this job include:• Offered multimedia authoring capabilities on client side, with integrated cloud storage, playback, and analytical tools by utilizing Microsoft Office Mix system.My prior experiences are:• Founding Co-Chair of the Indigenous Peoples Network ERG (Employee Resource Group) (Part Time – Volunteer), T-Mobile, Bellevue, Washington• Software Test Engineer 3 (Full Time – Contingent), Trygstad Technical Services, Redmond, Washington• Software Test Engineer 3 (Full Time – Contingent), Insight Global, Bellevue, Washington• Software Test Engineer 3 (Full Time – Contingent), Aditi Technical Services, Redmond, Washington• Software Developer in Test (Full Time – Permanent), Microsoft Corporation, Redmond, Washington• Service and Retail Manager (Full Time – Permanent), Bliss Computer Services, Jackson, Wyoming• Installation and Support Engineer (Full-time – Permanent), Corrugated Technologies, San Diego, California• Combat Communications Computer Systems Operator (Full-time – Permanent), United States Air Force Reserve• Communications Computer Systems Operator (Full-time – Permanent), United States Air Force Show less