Michael Beane Email & Phone Number

Marlborough, Ma, Us

Upgrade Engineer / Lead Deployment Engineer - Responsible for planning, coordinating, and deploying upgrades across multiple test and production environments within the Digital Safe Cloud, a SAAS based archive.· Responsibilities· Work within a team of upgrade engineers responsible for deploying upgrades and patches to the core archiving and application platform· Partner with a global team of IT Operations engineers and managers to formalize the upgrade process· Coordinate with release management and engineering teams to plan for each release· Coordinate with internal stakeholders to ensure that the upcoming deployment plans have been properly prepared, reviewed, and approved· Ensure that existing infrastructure is compatible with upcoming releases and conforms to the reference architecture (RA)· Identify and document gaps in the RA and create remediation plans when necessary· Ensure the release has been correctly and completely deployed across the platform· Define and implement process improvements· Analyze and troubleshoot deployment issues as they occur.· Proactively and reactively look for solutions to prevent problems from occurring/reoccurring· Provide continual improvement recommendations/direction setting and advice within work team· Participate in Change Management review process.· Work as part of a global, and/or multi-functional team.· Act as escalation point for technical issues, providing support to internal operations teams.· As needed monitor support queue and monitoring dashboards, escalating to the proper teams for resolution.

Boston, Massachusetts, United States

Digital Safe Upgrade Specialist

Boston, Massachusetts, United States

Digital Safe Upgrade Specialist

Auburndale

DTZ – ContractSr. Systems EngineersResponsibilities:Help facilitate the execution of the migration projects Help lower tiers with General tasks – create group AD, AD build outs, build physical and virtual servers in VMware environment Active Directory/Group Policy administration for several Domain company as well as consolidation projects for these Provisioning physical and virtual systems - using VMware Expert level troubleshooting skills for several applications / usersNetwork Administration on Daily Basis (outages, access, hardware issues)Storage experience Blade chassis experience and administrationInstalling SQL as well as assuring constant backups performed. Light DBA administration

Marlboro Ma 01752

• Assist in providing clients solutions for their specific computing environment • Manage complex Microsoft Exchange server and Active Directory deployments • Develop strategies and plans for integrating, upgrading, and/ or deploying Microsoft Exchange into green-field and none green-field environments. • Integrate Microsoft Exchange solutions with third party solutions like Antivirus/anti-spam/content filtering solutions • Assist in SAN and storage management • Manage **best of breed** third party tools and system enhancements• Monitoring and maintaining the hardware and software for the network infrastructure • Infrastructure device upgrades or replacements • Understanding protocol compatibility, performing system tuning, and making recommendations for improvement• Researching the development of new technologies Skill and Experience • Required - Expert level understanding of Microsoft products including Server, Exchange, and Active Directory • Microsoft Windows Server • Linux Server • Cisco Switching and Routing protocols • Strong knowledge of server hardware and peripherals.• Strong knowledge of administration and troubleshooting. • Knowledge of backup-restore methodologies, exposure to large-scale hardware configurations. Working knowledge of TCP/IP.

Westboro Ma

Exagrid Westborough, MA 2/11/2013 – 9/2013Sr Principal Eng. Customer Support L3Responsibilities include:Providing remote support services for ExaGrid customers, partners and field personnel ( Mentor/Go to person for TSM customers for fellow ExaGrid employees)Listening to and understanding customer’s needs and assisting sales team to meet those needs within the required timeframe Managing hot customers and escalations until resolution or action plan signed off on and implementedDeveloping and implementing customer-specific action plans for my specific customers assigned to me. From custom scripting, new software, UPC setup, Remote administration/UPC to on call 24/7 support for several hundred assigned customers. Supporting special programs and projects within ExaGrid as well as taking on more customers, responsibilities, as resources depleted, loss of employee’s or expertise in various fields outside of normal job scope. Outside assigned job scope assistance for Infrastructure assistance for IT/Developer groups with VMware, San, internal labs, internal backups, networks, etc. Salesforce ticket system support backup. Updating/creating scripts and teaching fellow employees with using Internal software tool for Diagnostics from customer automated logs FTP to ExaGrid nightly resolving customer issues much quicker, accurate and easier understanding for Support levels below Sr levels as well as other groups when needed.Assisting customers with installations remotely and provide training to customers from HW install to customers infrastructure needs including their Zoning, backup application modification, to anything required within skillsets to adhere to ExaGrid best practices needed to perform at best possible performance and reliability. Customer was also then only supported by myself as each account/customer needed only to contact me direct and save time as well giving them a constant level of support as needed. Team Liaison, lab admin

Marlboro Ma 01752

• Provide 24x7 customers with immediate SLA responses from front to L3 Escalation for review and possible developer/engineer assistance and approval• Follow proper escalation procedures at all times and strict SLA performance when possible• Provide proactive support with automated scripted support tickets ftp from VTL weekly to be health checked using our scripted triage tools• Company expert for TSM related issues, including customer issues, training, as well as building a TSM server in lab for use in root cause issues and testing. • Acted as Technical Expert on many web ex calls for pre and post sales situations.• Daily usage of Linux (VTL level and VTL code) , modifications for various scripts for customer needs as well as full software, Firmware, and rebuilds of various Sepaton hardware and software levels including EOL products and FRU replacements.• Performed hardware field installs and service for special instance requiring more in depth knowledge.• Applications, OS, etc. used daily and for triage were Linux, Aix, TSM, VTL Deltstor and replication delta remote as some of the VTL core Management. Delta view case tracking, Salesforce, as well as choice and Unisys for parts and onsite tech needs • Misc applications: Various Windows OS, Fiber Zoning, switch management internal to VTL as well as customer side assistance was often performed. Emulex, Qlogic, Brocade, Dell etc

Framingham, Ma

Primary responsibilities surrounded VMware(96% virtualized 5 billion dollar company) Full SAN Administration(building, wiring, provisioning on EMC,HP, Hitachi, Dothill platforms etc., 14 year TSM Architect, design, administration JD Edwards CNC Admin. Provided Sr level support/Mentoring for helpdesk service team, daily server administration duties, on call 24/7, Managerial support training, Sole support for Executive Committee placed Exeter Boston.