The Regional Operations Manager - Is responsible for the effective management and business development of the BGIS Janitorial Service meeting all the internal and external requirements. In addition, this roles also responsible for contributing to strategic and account management plans and objectives as well as increase in operations performance.

General Manager, Business Development – Auto Rescue Group 2016 – PresentHandpicked to assume the role of the General Manager position, overseeing the full scope of company operationsTasked to build the brand by implementing strategies in all 3 companies and overseeing all aspects of the operationsDeveloped and implemented new operational strategies to increase customer base, market growth and sales revenuesRestructured and revitalized operations, automated daily administrative processes and eliminated operational wasteAccountable for all aspects of business market penetration, profitability and positive sales growth for the companyAchieved the highest level of efficiency and increased sales revenues by 40% and customer service rating by 25%Evaluated current processes and implemented major operational changes throughout all levels of the organizationSuccessfully accomplished a complete turnaround of under-performing operations and exceeded all expectationsIntegrated sales and customer service trainings, leading to a more efficient and cost effective operational modelConception, creation, implementation and management of all strategic marketing communications activitiesAR TransportIdentified key areas for the development and implementation of processes to improve transportation logistics Coached the transportation team in the improvement of services to customers and customer satisfactionLeadership, direction and focal point position for exceptional customer support and best practicesAuto Rescue TowingSurveyed the existing program, developed and implemented policy and process improvementsAssisted in the implementation of current safety and transportation codes, regulations and lawsCarter MotorsIntegrated a new online marketing strategy, leading to an instant increase in auto sales by $100,000Increased sales from $8000 to $12,000 per month to $25,000 to $50,000 per month

Rockwood Designs is involved in the innovative design and installation/renovation of upscale renovations in Edmonton and surrounding areas.SALES/CLIENT RELATIONS• Promoted and sold contracting services specializing in the renovation of bathrooms and media rooms• Consulted with clients to identify their needs, developed designs and provided cost estimates.• Consistently met or exceeded customers expectationsPROJECT MANAGEMENT• Hired, scheduled, and supervised employees and sub-trades• Managed multiple construction projects (including hands on involvement) and provided solutions to keep projects on schedule and on budget.

SBS is a Canadian leader in retail cleaning, commercial cleaning and maintenance solutions. SBS has set the standard for quality, service and dependability for over 50 years (One of the 50 Best Managed for 2014).SALES & MARKETING • Substantially increased revenue by creating and initiating a successful telemarketing program and performing direct B2B networking and sales.• Managed and supported ops managers/sales reps to prepare cost estimates, client quotations, and support with customer follow- ups and closing sales in Alberta and Saskatchewan.STAFF MANAGEMENT • Managed several Operations Managers and maximized productivity through effective recruitment, training, coaching, mentoring, team building, workflow planning, problem solving and performance managementPROJECT MANAGEMENT• Scheduled, coordinated and supervised specialized project work and ensured all projects were completed on time, on budget and to clients’ specifications.CLIENT RELATIONS• Built and sustained relationships with a network of key people internally and externally to ensure client needs were met or exceeded.• Developed repeat business and referrals from small local businesses to nationwide companies, by providing excellent service and proactively resolving any issues to ensure high customer satisfaction.

Since 1984, VCS has focused on accountability and performance to become a leading brand in commercial cleaning to small, mid –size and large multinational companies throughout the U.S. and Canada.STAFF MANAGEMENT • Shared the strategic direction of the business and created a shared sense of purpose and direction with staff. Set work tasks that aligned with the strategic objectives and communicated expectations.• Reviewed individual and team performance, and took actions were required to address issues. Recruited, trained, guided, and developed staff SALES & MARKETING• Drove Company’s revenue growth with telemarketing and direct B2B networking and sales. • Managed and prepare cost estimates, client quotations, and support with customer follow ups and closing sales.CUSTOMER SERVICE/CLIENT RELATIONS • Scheduled, coordinated and supervised special services, and ensured all projects were completed on time, on budget and to clients’ specifications. • Developed repeat business and referrals by providing excellent service and proactively resolving any issues to ensure high customer satisfaction.

Decibals Auto provided custom car modifications to a diverse client group throughout Edmonton and Northern Alberta.• Developed a business plan and established Decibal Auto Sound & Security LTD• Grew Decibals Auto Sound & Security from $70,000 to $900,000 annual sales, showing consistent double or triple digit sales growth and increased profits every year• Increased Decibals revenue stream by 233% within 4 years.• Expanded from leasing a 1000 sq Ft shop to buying a 7000 sq foot Building to better handle the increased business.• Achieved the highest possible customer satisfaction rating from clients.• Built a dedicated, productive team with high employee morale and low turnover.