Senior Claims Adjuster- Auto• Conduct field inspections of Vehicles in different environments to determine coverage.• Create computerized estimates using the latest technology and best practices.• Achieved a 96.7% Customer Satisfaction Rating which exceeded personal goal and is 4% above peer average for Region.• Effectively used strong customer service skills to negotiate with auto repair facilities, vehicle owners and attorneys involved in a covered loss.• Reduced costs by referring 20% of claims received for further investigation by proactively identifying fraud indicators.• Mentor Coworkers with complex claims to determine coverage and liability.• Promptly investigate all assigned claims for coverage, liability, damage evaluation and completion in accordance with regulatory requirements.• Notify appropriate claim management when exposure exceeds authority.• Work Collaboratively with internal adjusters and upper management in investigating and reaching appropriate disposition of claims.• Demonstrate technical proficiency and mentor others with technical support• Maintain and Manage daily claims with resolution within 24 hours• Experience with motorcycle, boat and heavy duty truck losses.

Nationwide Insurance Senior Claims Adjuster • Completed property/homeowner assignments. Worked remotely reviewing policy coverages, collaborating with experts, negotiating settlements and processing of payments.• Recognized as top performer, obtained multiple repeat assignments due to ability to professionally handle difficult claims, adjustment situations and for using well honed industry skills.• Conducted field inspections of vehicles in different environments to determine coverage.• Effectively used strong customer services skills to negotiate with auto repair facilities, vehicle owners and attorneys involved in a covered loss.• Mentored Coworkers with complex claims to determine coverage and liability.• Worked Collaboratively with internal adjusters and management investigating and reaching appropriate disposition of claims.• Provided excellent Customer Service and acknowledgement from upper management for excelling in customer satisfaction.• Excellent in developing relationships with peers and upper management.• Demonstrated technical proficiency and mentored others with technical support.