Michael Bejaniance Email & Phone Number

Wakefield, Massachusetts, United States

• Troubleshooting print, fax, interface, dictation issues server side• Analyzed application logs using linux command line• Responded to customer calls and cases• Accurately documented customer issues in cases• Worked on customer issues and provided timely updates• Solved issues with networks, SQL, Linux, Windows• Answered questions and mentored new teammates• Escalated complex issues by working with System Administrators and Development team to resolve• Wrote database queries• Solved critical incidents with firewall, ISP, Load Balance• Conducted root cause analysis to identify basis of application problems.• Managed cases for 100 customer accounts• Worked on-call shifts 7 days per month• Tier 2 supportSkill used include:• SQL• Linux• Log Analytics• Putty• WinSCP• DOS• BASH• Office Suite• Salesforce• Dynamics 365• Confluence• Avaya• 8x8• Windows Server OS• Teamviewer• AlertsMedia• Logmein

• Troubleshooting print, fax, interface, dictation issues server side• Analyzed application logs using linux command line• Responded to customer calls and cases• Accurately documented customer issues in cases• Worked on customer issues and provided timely updates• Solved issues with networks, SQL, Linux, Windows• Answered questions and mentored new teammates• Escalated complex issues by working with System Administrators and Development team to resolve• Wrote database queries• Solved critical incidents with firewall, ISP, Load Balance• Conducted root cause analysis to identify basis of application problems.• Managed cases for 100 customer accounts• Worked on-call shifts 7 days per month• Tier 2 supportSkill used include:• SQL• Linux• Log Analytics• Putty• WinSCP• DOS• BASH• Office Suite• Salesforce• Dynamics 365• Confluence• Avaya• 8x8• Windows Server OS• Teamviewer• AlertsMedia• Logmein