Michael Bekkers ☁ Email & Phone Number

Rotterdam, Zh, Nl

In my role at SSC-ICT, I specialize in third-line support and incident management, ensuring that seven ministries can perform their work for society safely and efficiently, anytime and anywhere. I handle complex technical issues and provide assistance for system and application-related challenges. My responsibilities include overseeing the lifecycle management of servers and applications, focusing on patch management, updates, and upgrades to optimize performance. I actively collaborate with… Show more In my role at SSC-ICT, I specialize in third-line support and incident management, ensuring that seven ministries can perform their work for society safely and efficiently, anytime and anywhere. I handle complex technical issues and provide assistance for system and application-related challenges. My responsibilities include overseeing the lifecycle management of servers and applications, focusing on patch management, updates, and upgrades to optimize performance. I actively collaborate with the Security Operations Center (SOC) at the Ministry of the Interior and Kingdom Relations to monitor phishing campaigns and identify potential security risks, given the national and international significance of our operations. Daily, I manage the Exchange environment for the government, monitoring email traffic, maintaining mailboxes, and ensuring availability and performance. I excel in diagnosing and resolving complex technical issues in collaboration with colleagues and external vendors, emphasizing root cause analysis and implementing long-term solutions. Additionally, I plan and implement technical solutions for incidents, ensuring minimal downtime and continuity of services. I am involved in projects that focus on the integration of new technologies and features, paying close attention to system integration and the end-user experience. Working within multidisciplinary teams. I ensure adherence to Service Level Agreements (SLAs) and proactively update stakeholders on the progress of incidents and changes, prioritizing customer satisfaction. Furthermore, I manage requests under the Freedom of Information Act (WOO), emphasizing the importance of data and information management. I also contribute to the maintenance of technical documentation and support the onboarding of new team members to ensure the continuity of knowledge and processes. Show less

Rotterdam

Oosterhout, Noord-Brabant, Nederland

At Smurfit Kappa, a global leader in the paper, cardboard, and recycling industry with around 46,000 employees and 22,000 IT seats, I worked within the Global Management Central Center (GMCC) IT division. GMCC serves as the backbone for the group, providing IT services and support to plants and offices worldwide. My role focused on supporting site IT administrators with enterprise-level tasks and driving improvements across the infrastructure.One of my key responsibilities was managing… Show more At Smurfit Kappa, a global leader in the paper, cardboard, and recycling industry with around 46,000 employees and 22,000 IT seats, I worked within the Global Management Central Center (GMCC) IT division. GMCC serves as the backbone for the group, providing IT services and support to plants and offices worldwide. My role focused on supporting site IT administrators with enterprise-level tasks and driving improvements across the infrastructure.One of my key responsibilities was managing incidents and service requests within the IT infrastructure and applications, ensuring alignment with ITIL processes. I also played a critical role in monitoring IT services, maintaining the central IT infrastructure, and keeping server farms compliant with security standards through regular patch management.A significant part of my work involved providing technical support and sharing knowledge with decentralized IT teams, ensuring smooth collaboration across various sites. I was also responsible for ensuring Service Level Agreements (SLAs) were met, keeping stakeholders informed of progress, and troubleshooting complex technical issues. When necessary, I escalated issues to specialized teams for swift resolution.Additionally, I contributed to process improvements by writing and implementing enhancement documents and managing Standard Operating Procedures (SOPs). My efforts were geared towards optimizing efficiency and ensuring that IT services met the high standards expected within such a large, international organization. Show less

Weesp, Noord-Holland, Nederland

As part of the merger between the City of Amsterdam and the municipality of Weesp, I played a key role in integrating Weesp's IT systems into Amsterdam's infrastructure. The merger aimed to address the administrative challenges faced by Weesp, and my responsibility was to ensure the seamless transition of their IT operations into the larger framework of the City of Amsterdam.In this role, I managed the daily operations of the Exchange 2016 and Exchange Online environments, providing… Show more As part of the merger between the City of Amsterdam and the municipality of Weesp, I played a key role in integrating Weesp's IT systems into Amsterdam's infrastructure. The merger aimed to address the administrative challenges faced by Weesp, and my responsibility was to ensure the seamless transition of their IT operations into the larger framework of the City of Amsterdam.In this role, I managed the daily operations of the Exchange 2016 and Exchange Online environments, providing third-line support for incidents. I also led the migration efforts from Exchange 2010 to Exchange 2016 and set up a hybrid environment between Weesp and Amsterdam, connecting Exchange 2016 with Office 365 to ensure continuity.I was responsible for maintaining and configuring the Barracuda Email Security Gateway to protect the email systems and managing server upgrades, including decommissioning outdated Windows Server 2003 and 2008 servers, as well as phasing out Exchange 2010 servers.Additionally, I oversaw the management and upgrading of various application servers, ensuring that critical applications were migrated, tested, and kept up to date. This role required not only technical expertise but also a focus on system optimization and customer support to ensure a smooth transition for all stakeholders involved in the merger. Show less

Working for Attached, I am deployed at clients who are in need of a (temporary) System Administrator. All-round in Microsoft Windows Server 2012, 2016, Microsoft Exchange servers, Office365 and VMware. I work to improve environments and help existing teams to manage their system. Always eager to learn more and motivate myself to better myself.

Zoetermeer, Zuid-Holland, Nederland

At Canon Medical Systems Europe, a leading provider of high-quality medical imaging equipment across various clinical specialties, I was one of five system administrators responsible for IT infrastructure throughout Europe, with a specific focus on Microsoft Exchange. My role primarily involved managing the migration from Exchange 2010 to Exchange 2016, and later to Office 365, ensuring seamless support for users during these transitions.The success of the Office 365 rollout, coupled… Show more At Canon Medical Systems Europe, a leading provider of high-quality medical imaging equipment across various clinical specialties, I was one of five system administrators responsible for IT infrastructure throughout Europe, with a specific focus on Microsoft Exchange. My role primarily involved managing the migration from Exchange 2010 to Exchange 2016, and later to Office 365, ensuring seamless support for users during these transitions.The success of the Office 365 rollout, coupled with positive user feedback, led us to design and implement an Azure environment, where we also introduced Microsoft Teams to support remote collaboration during the COVID-19 pandemic, replacing Skype. I was responsible for daily support, including managing Mobile Device Management (MDM) via MobileIron, overseeing Azure services, and maintaining terminal servers.In addition to email and cloud services, I managed the Symantec Messaging Gateway and provided on-site support for international offices. I also performed server upgrades, transitioning older Windows machines from versions 2003 and 2008 to 2016, while managing the lifecycle of application servers. My responsibilities extended to providing third-line support and IT coordination for complex issues, ensuring that the IT systems across the company were robust, secure, and up-to-date. Show less

Amsterdam En Omgeving, Nederland

Second line support for customers seeking help with their cloud and on premise server environment.

Berkel En Rodenrijs

Berkel En Rodenrijs

Server administrator at PS Logic with lots of companies worldwide. Server migration from on premise to either hybrid of cloud. Support technician. Responsible for updated documentation of customers. Server support, updates, patching, user assistance with workstations, mobile phone and lable printers.

Naaldwijk

In a three months period after the internship I researched, tested, installed, configured and implemented a Linux based monitoring system on eighty servers monitoring over sevenhundred services on servers worldwide.Fulltime job consisted of expanding my monitoring software, installing hard- and software and keeping in contact with our customers.

Rotterdam

Working with different kind of people and customers with big projects. Brainstormed and installed DeepFreeze on a large scale (50 computers) and monitored the node. Basic network and server configuration with Windows Server 2003, 2008 (R2) and 2012.

Verantwoordelijk voor de verkoop afdeling, vakkenvuller en cassiere wanneer nodig.

Hbo, Ict Service Management

Behaald in 2019.

Mediatechnologie, Studie

Learning to work with network devices, different operating systems and software. Working with media solutions and media hardware. Behaald.