Contact Administration Analyst
CurrentCreate ad hoc employee and system productivity reports for management using Excel, FACS, Business Objects, Crystal Reports, MS Access and TSQL queries.Develop processes to automate reports and data sets using VBA and Macros for interdepartmental purposes. Troubleshoot contact system issues. Manage the telephony system to optimize system usage while complying with company policies and government regulations.Create tracking systems in MS Access to organize and track requests and increase efficiency in creating and executing calling strategies.