Michael Bennett Email & Phone Number

Columbia, Sc, Us

West Columbia, Sc, Us

West Columbia, Sc, Us

Boston, Ma, Us

-Led team of order-entry agents responsible for accurate and timely order processing and call center based activities. Built relationships with sales, manufacturing, supply chain, business-partners and national integrator customers resulting in improved customer satisfaction by 16% and improved team performance by 33%. -Partnered with manufacturing operations forming cross-functional teams to develop, maintain and execute repeatable, predictable processes to effectively forecast customer requirements while over achieving service level requirements.-Fostered positive relationship and excellent communication between domestic and offshore teams to ensure productivity resulting in improved customer satisfaction-Organizational leadership skills developed while leading Latin America Customer Service team, hiring, training new supervisor and overseeing day to day activities of team-Awarded CEO Growth Leader Award for Inclusiveness, 2006

-Led and managed team of order entry associates with focus on accurate and timely input of orders and revenue transactions reducing order to install error register defects by 23%-Ensured monthly revenue recognition guidelines and targets were met consistently reducing sales order quality defects by 34% and improving order cycle time by .5 day-Completed green belt training and participated on National Black Belt project to standardize and improve cancel process resulting in a reduction of cancel related billing adjustments by 50%.-Recognized with Star Awards for outstanding performance, 2004 and 2005 for activities associated with start up of eMarketing team, Employee resource group leadership and partnership developed with Tele-business center improving internal customer satisfaction-Site leader for employee resource group and national steering committee member, member of local diversity council management team

Norwalk, Connecticut, Us

-Led and managed team of order entry associates with focus on accurate and timely input of orders-Consistently achieved monthly financial and revenue recognition targets.

Norwalk, Connecticut, Us

-Team Lead for order entry group-Trained new employees on order entry systems, process and procedure-Accurately processed orders to ensure all Xerox productivity and revenue objectives were consistently met-Self starter and detail oriented accounts receivable representative. Also trained in collections, billing, and inquiry resolution-Developed customer/client relationships within assigned territory-Managed to monthly collection goals and deadlines

Bachelor Of Science, Business Management

Education record