● Set goals and develop/execute strategies to drive organizational performance, including investor solicitation & onboarding, financial management, community involvement, and metric reporting ● Successfully turned around the business within 14 months of operation through repositioning the brand, optimizing the marketing strategy, and redesigning the sales approach, increasing revenue by 400%, customer base by 300%, and community involvement by 100%● Shadow sales team to ensure high productivity, process efficiency, policy compliance, and service excellence, routinely evaluating individual performance to identify/address areas in need of improvement ● Oversee the hiring process to procure the most suitable candidates for company integration, increasing employee retention by 75%

District Manager at Assist Wireless

• Manage the financial center operations• Provide oversight on all operational activities including but not limited to; transaction accuracy and execution of operational leadership tasks• Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues• Track and manage service and operational performance metrics through monitoring of daily activities and reports• Develop, communicate and execute action plans to close gaps between goals and results• Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements• Own resource management for the financial center• Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational producers, transactions accuracy and customer engagement

• Resolve escalated customer issues• Solve for complex account issues• Coach Associates in process policy, procedures, and quality• Conduct side by sides with associates to improve performance• Partner with remote departments to ensure effective handling of account resolution• Assist Unit Manager in projects and initiatives as assigned• Timely record-keeping of all customer complaint cases in Chordiant• Resolve escalated problems if the Customer Care associate cannot resolve the issue