Michael Bentley Email & Phone Number

Phoenix, Arizona, United States

Buckeye, Arizona, United States

Head all endeavors related to launch site selection forecasting and intelligence from initial site approval to day 1 operations across North America and Canada while acting as a bridge to connect cross-functional leaders from different business lines. Leverage expert knowledge of company products and services while presenting and describing other teams' science and machine learning models to VPs and Regional Directors and providing valuable feedback to the Science Team for model improvement, completing an 18-month SLA. Guide team members regarding primary method of securing capital funding for future sites for participation in the north American capital appropriation request panel. Contribute to development of a web-based product solution, serving as a decision management tool for all VPs within the organization, enabling VP to use the Lights Out service platform for time-saving operations instead of organizing meetings and gathering concerned entities physically.Highlights of accomplishments in this role include:• Ranked in the top 25% of all categories and scores at Amazon, including inclusion, management satisfaction, job satisfaction, leadership principles, day 1 culture, and manager skills.• Introduced a cohesive site selection process for all business lines, aiding in full lifecycle tracking, eventual site launches, and error-free linking of headcount approvals, resulting in 25% increased operational efficiency.• Scaled team from NA operations to NA, CA, MEX and 13+ EU countries

Goodyear, Arizona, United States

Spearheaded talent development endeavors for all 5 Delivery Stations, encompassing DPX8, DPX6, DPX5, DPX4, and DTU8, and mentored Station Leaders to enhance capabilities and performance, resulting in the growth of Manager to General Manager positions. Aimed at delivering quick and more consistent customer experience by successfully launching the first ever Amazon Robotics Delivery Station in WW ops, launched in beta phases with incomplete and untested software. Devised sustainable standard operating procedures for efficient scaling of all future AMZL Amazon Robotic Delivery Station launches, assuring seamless functionality. Ensured a safe working environment with a perfect record of zero injuries throughout 2020 while overseeing the DPX6 building, globally acknowledged as the safest facility. Responsible for all safety, quality, and productivity across 5 buildings producing 54.5 million units annually. Highlights of accomplishments in this role include:• Ran the #1 site globally out of 300+ stations in accordance to the WW Operational excellence scorecard measuring Safety, Quality, and Productivity for 8 out 12 rolling months.• Installed/repurposed Gaylord dumpers at robotics site and secured over $ 1.2M in labor costs • Achieved a remarkable 99.9% on-time performance during the first 8 weeks of launch, surpassing the network's average of 79.8% across 300+ buildings.

Goodyear, Arizona, United States

Managed a team of 6 Exempt Level Leaders and 800+ hourly associates to ensure appropriate execution of outbound operations in alignment with organizational policies, with a strong focus on enhancing client experience.Highlights of accomplishments in this role include:• Optimized hiring processes by coordinating a network-wide On-boarding Program, lowering the attrition rate by 24% annually, elevating the performance learning curve, and saving $52.5M for the TSSL network.• Implemented lean six sigma techniques to address downtime issues, reducing the time required for the outbound pick process and securing $433K annual savings.• Improved the RIR score by 64% and the FAIR score by 90% by enabling personnel to outperform all departmental operations per regulatory standards through training sessions focusing on continuous development of the team.

Greater Chicago Area

Cooperated with cross-functional teams, including HR, Safety, and Quality Assurance, to ensure compliance with company procedures and safety regulations in execution of routine activities. Assured fulfillment of customer demands and maintaining high productivity levels through prompt and ideal coordination of all operations of fulfillment center.Highlights of accomplishments in this role include:• Succeeded in launching the first-ever Amazon Fresh building in the competitive Chicago market.• Supervised a team of over 80 hourly direct reports and guaranteed adherence to all safety, quality, productivity, and customer delivery standards, resulting in a 10% reduction in operational errors. • Assessed operational challenges, developed solutions, and implemented process improvements across the assigned area for overall effectiveness.

Goodyear, Arizona, United States

Conducted regular performance evaluations, provided feedback, and mentored team members to enhance personnel skills and career growth. Reduced turnaround time by streamlining operational processes and workflows per company policies.Highlights of accomplishments in this role include:• Coached, managed, and developed a team of 90+ Amazon associates through strong industry knowledge. • Acted as a primary information source for the team and conveyed necessary information regarding procedural guidelines, company policies, and operational compliance. • Identified business needs and implemented effective strategies to optimize productivity and operational efficiency, resulting in 10% cost savings and increased output.

Chicago, Illinois, United States