As ‘COO’ for the group CIO, overseeing operational functions, strategic planning, and KPIs in support of $250M+ operating budget, 600+ systems and 2,100+ technology professionals.I successfully led a high-performing team responsible for overseeing a $350+ million portfolio of 150+ programs. I drove operational efficiency through the implementation of agile practices and DevOps, resulting in significant improvements in performance and scalability. Additionally, I delivered successful outcomes on large-scale programs, demonstrating my ability to lead complex initiatives and achieve strategic objectives.

As a technology product owner, I led a technology team (~200) focused on driving continuous value and business success through agile methodologies and SDLC excellence. I championed operational excellence by establishing a DevOps organization and fostering a culture of innovation and stakeholder alignment. This resulted in several successful programs, including the integration and go-to-market strategy for multiple Salesforce solutions, the scaling of workflow automation, and the creation of an RPA team to automate back-office tasks.

As a Program Leader, I successfully designed and implemented a new operating model that significantly enhanced operational efficiency. Through effective stakeholder engagement and change management, I reduced operational costs, increased first-time decision-making, and achieved 100% closure of the decision process transparency gap. This was achieved through the design and implementation of a lean operating model, fostering continuous improvement, a performance-driven culture, and optimized partner interactions. Additionally, I spearheaded the digital transformation, utilizing automation, data analytics, and advanced technologies to drive operational efficiency and data-driven insights.

I led a business intelligence and later a transformation program team responsible for developing profitable models, ongoing reporting, and a goal/compensation framework that enhanced focus on sales activities and performance culture. I drove client-centric initiatives to enhance client accountability, improve sales effectiveness, and empower the sales team with data-driven strategies to identify and pursue new client opportunities.

I led pricing optimization initatives to maximize profitable growth of deposits across indirect and indirect channels through newly created data driven pricing capabilities and insights.

I led a successful portfolio realignment in Retail Deposits, increasing revenue by 30x while prioritizing customer satisfaction through a data-driven design and well-designed change strategy.

I implemented a national debit card conversion to chip technology, prioritizing user experience through effective customer and employee change management.

I enabled market share growth, operational efficiency, and enhanced profitability in the Automotive OEM lending business through innovative product offerings, data-driven pricing strategies, and technology-enabled solutions.