Michael Berman Email and Phone Number
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Michael Berman personal email
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Customer Success/ Implementation/ Service Delivery/Solution Sales/ Project Management/ Customer Onboarding/ Product Training/ Customer Relations/ Customer Experience/ Customer Service ManagementWith proven business acumen and client services expertise, I have been a strong contributor at companies as diverse as Sony and Sprint by implementing result-driven tactics and strategies across all forms of technology including computer, cellular, and machine to machine devices. With a keen business acumen and strategic thinking, I partner well with all cross functional departments to meet corporate objectives. My key skills include: - Create and deliver Executive Business Reviews and Quarterly Business Reviews - Collaborated with sales to achieve complete solution for the customer - Brainstorming for creative brand awareness campaigns- Proficient with technology platforms, CRM, Business Intelligence (BI), Salesforce, Google Suite, Microsoft Suite, Slack as well as other cloud platforms- Advising clients in ways to leverage technology to best suit their needs- Troubleshooting and problem solving to achieve ultimate customer satisfaction
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Principal Customer Success ManagerConnectbaseWestford, Ma, Us
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Principal Customer Success ManagerConnectbase Apr 2021 - PresentWestborough, Massachusetts, Us- Managing enterprise book of business with over $4 Million in total company ARR - Escalation Point for Customers- Help train and lead Customer Success Team - Voice of the customer- Working closely with Sales Executives/Leadership to provide regular status of accounts along with identifying new sales opportunities within assigned accounts.- Monitor usage of products by customer and develop appropriate action plans based on activity.- Partner with Product Management and Engineering on gathering requirements for new feature functionality requests and ensuring these are getting recorded in our enhancement system.- Identify opportunities with Marketing Team for customer testimonials, white papers and references.- Deliver training courses for various personas of the customer that may require multiple sessions based on job functions. -
Senior Customer Success ManagerSakon Nov 2013 - Sep 2020Concord, Ma, UsMember of original framework committee to develop customer success program at Sakon Manage portfolio of as many as 35 enterprise level customersOwned the entire life cycle of the client from Go Live onward. Managed renewal process and owned any Change Requests that may have come from client during life of contractMentor junior team members and help onboard new employees by leading Sakon and procedure trainingsSakon’s lead for Salesforce SME Ensure customer satisfaction and SOW deliverables were being met by service delivery teamsCreate and execute QBR’s and Executive Reviews to management from C level downwardEscalate service delivery issues to management of internal teams to build a go to green strategy and ensure the issues have been remediated and customer is satisfied with the solutionIdentify opportunities for Upsell/Cross selling to existing customer baseDevelop and nurture relationships with partners and sales agents who sell the Sakon and professional services -
Business Wireless Care Specialist And Technical SupportSprint Mar 2008 - Oct 2013Overland Park, Kansas, UsManaged portfolio of 80+ customers with between 50 -1000+ lines. Partners with Sales and other departments to cultivate leads and build future business opportunities. Maintains a high level of customer satisfaction.Provides quality assurance, business development and revenue loss prevention by re-contracting customer. Migrated 70% of iDEN network customers to CDMA network during the Nextel network shutdown. Proactively manage all aspects of portfolio (i.e. billing inquiries, rate plan analysis/changes, equipment training/education and more). -
Inside Sales RepresentativeTomtom Jun 2007 - Dec 2007Amsterdam, North Holland, NlSupported our national and regional account managers with data and information needed to facilitate customer requests.Closed the gap between our corporate headquarters and the needs of our customers in the field.Provided product, images, and advertising material to both the account managers and the customers for use in ads or promotional materials.Grew new business from leads received.Qualified and helped future customers determine what products would be best suited to be sold in their stores -
Sony Area Sales RepresentativeMarketstar 2004 - May 2007Ogden, Utah, UsCalled on multiple accounts to explain benefits of a portfolio of products.Trained associates and built relationships with management to grow brand awareness with customer base.Presented to both customers and retail sales associates’ advantages over competitor’s products to grow business.Generated product enhancements via feedback given by consumers.
Michael Berman Skills
Michael Berman Education Details
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Westfield State UniversityMass Communication/Media Studies -
Westford Public Schools
Frequently Asked Questions about Michael Berman
What company does Michael Berman work for?
Michael Berman works for Connectbase
What is Michael Berman's role at the current company?
Michael Berman's current role is Principal Customer Success Manager.
What is Michael Berman's email address?
Michael Berman's email address is mi****@****hoo.com
What is Michael Berman's direct phone number?
Michael Berman's direct phone number is +197827*****
What schools did Michael Berman attend?
Michael Berman attended Westfield State University, Westford Public Schools.
What skills is Michael Berman known for?
Michael Berman has skills like Sales, Product Management, Customer Satisfaction, Management, Salesforce.com, Customer Service, Sales Operations, Account Management, Cross Functional Team Leadership, Solution Selling, Advertising, Sales Management.
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