Michael Bertagna Email & Phone Number

Claims professional with 21 years in the industry specializing in personal and commercial auto physical damage claims leadership, operations/analytics, and training. Visionary leader who achieves unprecedented results through innovation, initiative, and resourcefulness by using the ability to quickly assess needs in order to provide tools to resolve obstacles, enhance development, and improve performance with sustained, measurable, and accountable results.I am also a former Circle of Excellence award winning leader with Liberty Mutual and currently the Director of APD Claims over one of the largest client accounts at Sedgwick.AREAS OF EXPERTISE/EXPERIENCEProject Management: Strategic Planning, proof of concept development/implementation, agile implementation, sustainment modeling, analytics incorporation, curriculum development, student assessment and speed to proficiency modeling.Business Focus: Award winning leader from front line to Director, claims adjusting/handling, claims call center operations, analytics, training, quality, distribution/sales and client/customer relations management, excellent verbal and written communication skills, excellent data analysis with strong focus on excel expertise, CI and engagement culture champion.Talent Development: Engagement through accountability team building and modeling, 15 years of coaching experience through leadership and training from front line leadership and training through Director of Claims roles, mentor for career and brand building as well as professional training on data analysis and leadership effectiveness.

Listed skills include Training Management, Operations Management, Training, Claims Management, and 2 others.

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  Slippery Rock University Of Pennsylvania