In the staffing industry people forget the key to business is forming an honest relationship, being there for your customer while also believing in what they do. Too many companies focus solely on the bottom line, number of accounts and profit. I wanted to create a business where we give a damn about our customers. We don't just send them people, we send them the right people. We don't try to break their bank, we make our services affordable so they can budget and return.We also treat our candidates the same way, like people. We follow up with them daily, we give them all the information, good or bad and we try our best to get them what they are worth.This is why I started MB Connect.

Lead for 13 clients with over 40 contacts.Responsible for seeing that over 70 independent contractors have assignments, are punctual while not calling out, follow the companies and clients directives, turn in billing and get compensated weekly.Find independent contractors to fill open client needs within 24 hours.Keep independent contractors close to home and matched to cases closely linked to their skill set.Prepare monthly client and independent contractor contact report with 100% connections.Average 1400 weekly billable hours and climbing.Brings in new clients and finds new business within current clients.Cover Philadelphia, Delaware, Bucks, Berks, Montgomery, Chester and Lehigh county for company.

Receive, inventory and display merchandise from installers, vendors, distribution centers and branch offices to meet client demand and maintain store appearance.Routinely pull installer orders for direct ship, store or after hours pickup.Research product and install information to assist installer projects.Locate inventory company wide to fulfill installer purchase orders where branch inventory is low.Inventory, package and ship installer credit and repair returns.Create purchase orders for store pickup, deliver to installer or direct customer ship.Perform weekly inventory adjustment counts to maintain 100% accurate inventory.

Have managed various departments and supervised over 25 employees while monitoring customer service, inventory, safety and store appearance.Continuously meet and exceed $15,600 monthly specialty sales goals and surpass quarterly figures.Provide coverage to the Paint, Hardware, Seasonal and Special Service Departments when staffing is inadequate while still accomplishing department responsibilities.Licensed to use all forms of Lift Truck equipment while maintaining zero safety violations.Teach various weekend flooring installation classes.Able to handle multiple customer and employee questions, issues and sales while meeting customer deadlines and exceeding their expectations.Effectively coach, motivate and develop new store associates.

Supervised and trained nine full time employees, one part-time employee and numerous student workers.Conducted daily maintenance and custodial quality assurance building inspections.Developed weekly campus wide first and third shift custodial cleaning routines broken down by building responsibility, individual building assignments and assignment needed custodial supplies and equipment.Inputted quality assurance reports into inspection program which generated work orders for maintenance and custodial staff the following day.Continually changed routines focusing on improving and maintaining overall appearance, cleanliness and safety.

Main point of contact on hard surface install projects between customer, retail store and installer while also dealing with install complaints, compensations and issues for over 140 weekly installs.Inventoried, ordered and distributed supplies from the head quarters warehouse and was responsible for any installer store bought supplies to complete projects throughout the Northeast territory.Traveled to train Northeast territory store associates in sales, install and follow up techniques to help promote installer-retailer relations and overall customer satisfaction.Routinely met customers expectations and provided impeccable follow up either at work or after hours.

Exceeded monthly $18,500 sales goal by maintaining established business and generating new business through cold calls and face to face meetings.Created a monthly five borough distribution route delivering to schools, private educators, churches and hospitals.Designed print advertising for clients and continuously met their expectations.

Responded to emergency situations with unit in a timely and efficient manner.Performed various administrative duties including payroll, benefits and life insurance registration paperwork.Assisted base recruitment office with high school, job and college fair meet and greets.While stationed at base I personally recruited over 25 soldiers receiving bonuses and acclimations.