Michael Bethea Email and Phone Number

Providing technical support for a great company with locations worldwide.

Assisted the Project Coordinator in the implementation of McKesson's Horizon Physician Portal product.Provided on-site support and training to the hospital's staff.

• Responded to physicians for extremely difficult Physician Portal remote connection problems with emphasis on McKesson's Horizon Physician Portal.• Provided one-on-one training for physicians and staff of a 700+ bed facility.• Maintained the good working order of Horizon Physician Portal workstations with weekly sweeps.• Supervised the construction of a 30 person temporary Help Desk.• Composed policies, procedures, and playbooks for Help Desk as challenges were presented by management.• Assisted Field Service Technician for high profile (Emergency Department) computer issues.

• Hosted PowerPoint guided training seminars for group training.• Routinely built new users and maintained physician practices using McKesson's Horizon Clinical Infrastructure (HCI).• Visited over 60 physician offices to install web portal and provide physician and staff training.• Coordinated with Medical Records and other departments to ensure Super Users were sufficiently trained.• Established a checklist to ensure functionality of x-ray image viewer, medical record viewer, and chart deficiencies.• Provided overflow support of the Help Desk for hardware and applications support.

• Created a 75 page, illustrated User Manual for the corporate web site.• Coordinated with Corporate Counsel to re-write all contracts and legal documents.• Automated sales contracts for Sales Department to standardize client pricing.• Created and maintained Support Desk’s knowledge base articles.

• Installed replacement parts for Dell workstations and IBM ThinkPads.• Created illustrated training material for Microsoft Office applications.• Documented the company’s portal website. • Project Lead for nation-wide training on use of portal web site using PowerPoint.• Addressed user issues via email queue, phone, and on-site support.• Maintained 200 onsite workstations and assisted 400+ users at 70 remote Citrix stations.

• Assisted employees and customers with GTE’s login, email, printing and program applications issues.• Provided phone technical support for the Check Out Coupon system. • Explained benefits and services of MSN to customers and prospective customers.• Resolved billing issues, processed credits, highlighted email and browsing options and features of the MSN Network.• Provided hardware and software information for the HP Pavilion product line.• Awarded Employee of the Month for March 1998.

• Ascertained customer needs and provided recommendations for hardware and software purchases.• Trained sales staff on installation and configuration of add-on peripherals.• Refined the quotation process from one day to 15 minutes.

• Verified shore tank and ship cargo calculations of independent inspectors to ensure mathematical accuracy.• Prepared multi-million dollar bills of lading.

• Provided technical support for America Online and four other online networks. • Responded to customers on behalf of the management for extremely difficult connection problems. • Awarded both the ABCD (Above & Beyond the Call of Duty) Award and the Teamwork Award.

• Prepared Marine Corps reservists for Personnel Administration School.• Maintained strict adherence to Official Military Personnel File regulations.• Received recognition in the form of two Meritorious Masts.