Michael Better Email & Phone Number

Charlotte, Nc, Us

Monroe, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

DESCRIPTIONAs a part of this job role, I manage the day-to-day activities of the restaurant to ensure customer satisfaction. I approve daily time entrees/tips and send to payroll as well as scan and enter all invoices to restaurant 365 and accounting. It is me who maintain quality service by establishing and enforcing restaurant standards. I also oversee labor on daily basis and supervise as needed. Furthermore, I support BOH with preparation and exhibition as required while… Show more DESCRIPTIONAs a part of this job role, I manage the day-to-day activities of the restaurant to ensure customer satisfaction. I approve daily time entrees/tips and send to payroll as well as scan and enter all invoices to restaurant 365 and accounting. It is me who maintain quality service by establishing and enforcing restaurant standards. I also oversee labor on daily basis and supervise as needed. Furthermore, I support BOH with preparation and exhibition as required while attending monthly marketing meetings.My accomplishments within this role are following:• Recorded and approved payroll on Mondays, while ensuring accuracy.• Hired and trained new staff on proper customer service practices and ensured employee retention. Show less

Charlotte, North Carolina

During my time over here, I directed and managed overall food and beverage operations of all dining areas, including turn room, pool events, golf outings, and banquet events for club generating revenues of over $1M and 18 staff members to realize desired business targets. It was me who streamlined and simplified all business operations within Food & Beverage Department by creating and executing policies and procedures while ensuring compliance with all state and federal regulations. It… Show more During my time over here, I directed and managed overall food and beverage operations of all dining areas, including turn room, pool events, golf outings, and banquet events for club generating revenues of over $1M and 18 staff members to realize desired business targets. It was me who streamlined and simplified all business operations within Food & Beverage Department by creating and executing policies and procedures while ensuring compliance with all state and federal regulations. It is worth mentioning that I led, mentored, motivated, and inspired a team of high-performing professionals while monitoring individual performance to achieve expected productivity level. I also forecasted, planned, and organized all functions for events, banquets, concerts, special events, entertainment schedules, and specialty promotions. Moreover, I maintained ongoing connections with new contacts and existing customers by producing monthly newsletter information.Below listed are some of my achievements within this role:• Generated $45K in Wine Club sales for 2020.• Surpassed 2020 Wine Club Sales by $10K in first 3 آ½ months of 2021.• Provided leadership directions in establishing a Wine Club for 72 members in year 1 and grew to 110 in second year. Show less

Charlotte, North Carolina

Within this job role, I directed end-to-end operations of the full-service Executive Dining Room with an attendance capacity of 300. I also led an in-house team of 19 bringing in up to 45 outsourced employees for larger events. I was responsible for managing inventory and purchasing/procurement of all beer, wine, liquor & paper products. Furthermore, I held overall accountability for the full lifecycle of all front of house employees including onboarding, training, shift planning… Show more Within this job role, I directed end-to-end operations of the full-service Executive Dining Room with an attendance capacity of 300. I also led an in-house team of 19 bringing in up to 45 outsourced employees for larger events. I was responsible for managing inventory and purchasing/procurement of all beer, wine, liquor & paper products. Furthermore, I held overall accountability for the full lifecycle of all front of house employees including onboarding, training, shift planning, payroll processing, performance evaluations, and terminations.Following are my major contributions for this role:• Consulted with clients to determine needs and gather requirements providing expertise on room setup and table design/placement to guide decision-making process and ensure best outcomes.• Orchestrated small to large-scale full-service catering events from planning and coordination through execution including labor and food cost control, setup, operations, and clean-up.• Played a key role in consistent generation of revenue increases year-over-year by optimizing resource usage, reducing food/supply and labor costs, and avoiding fines by enforcing all facility and industry hygiene and safety regulations. Show less

Charlotte, North Carolina Area

During this tenure, I oversaw day-to-day operations of $2M catering operation including inventory and vendor management ordering of all beer, wine, liquor & paper products to ensure smooth and seamless flow of business operations and achieve operational efficiency.My key contributions for this role are mentioned below:• Aligned catering staff providing event sheets and coordinating weekly schedules for all deliveries and events.• Developed and implemented comprehensive standard… Show more During this tenure, I oversaw day-to-day operations of $2M catering operation including inventory and vendor management ordering of all beer, wine, liquor & paper products to ensure smooth and seamless flow of business operations and achieve operational efficiency.My key contributions for this role are mentioned below:• Aligned catering staff providing event sheets and coordinating weekly schedules for all deliveries and events.• Developed and implemented comprehensive standard operating procedures to increase efficiency and ensure compliance with all hygiene and safety regulations. Show less

Charlotte, Nc

Charlotte, Nc

Hospitality Administration / Food Systems Management, Hospitality Administration/Management

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General