Michael Bicek Email & Phone Number

Minneapolis, Minnesota, United States

· Reviews, analyzes and evaluates data/systems business requirements for existing and new development.· Documents technical and business specifications and functional needs and modifies existing requirements.· Leads the data analysis and profile efforts for new client implementations and system enhancements.· Facilitates technical meetings with IT and business project team.· Provides data mappings, user interface specifications, processing logic as per business requirements to the Developer.· Communicates with clients, developers and other team members.· Tests development efforts and assists clients in user acceptance testing.· Creates and maintains a project plan, documents meeting notes and distributes to team.· Provides regular status reports to clients, developers, and management as needed.· Provides mentorship and guidance to junior Analysts on the team as needed.

Jacksonville, Florida, United States

• Develops analytical methodologies to identify, recommend and lead implementation on areas of opportunity within key initiatives.• Organizes and manages multiple competing projects.• Communicates findings to management, implements innovative business solutions, and develops real-time fixes to employee and project impacting issues.• Clearly and effectively articulates well thought-out analysis and solutions to management.• Reads and comprehends legal documents such as legal descriptions, surveys, ground leases, easements, deeds, land purchase contracts, mortgages, title policies, subordination and CAD drawings.• Applies objective, analytical, and orderly thinking to develop solutions to complex problems.• Works as part of a team to test and monitor new initiatives, gather insights, and improve processes for future programs.• Uses "big data" visuals in reporting metrics to executive suite.

Jacksonville, Florida, United States

• Coordinated and supported multiple National Client accounts such as Bank of New York Mellon, Sanofi, National Grid and Chevron.• Addressed Client concerns regarding consultants’ rate, billbacks and contract extensions. • Administered and adjudicated pre-employment screening results based on client requirements and knock-out criteria.• Reviewed Client accounting history, responded to accounting/billing inquiries, and corrected account discrepancies. • Provided HRIS support to all onboarding candidates and resolved issues with file uploads, data privacy and access.• Created a deliverable process improvement through Excel that decreased processing time by 75% and provided faster client billing.

Jacksonville, Florida

• Provided operational support to all clients and consultants after onboarding process by processing support requests and providing data/feedback when requested.

Jacksonville, Florida

• Troubleshot technical issues for customers; determined root cause of issue and repaired. • Responded to requests for product support via multiple sources such as phone and e-mail. • Documented problem statuses and resolutions and reported findings to technical experts and analysts. • Provided informal training to end-users to enhance product use and familiarity. • Designed quarterly department newsletter outside of normal business hours that would be distributed company wide. • Applied knowledge of clinical office operations of health care providers and/or health care payers to resolve electronic data interchange coding and formatting problems.• Interacted with customers in a manner that garnered praise among colleagues.

Worked various jobs in the logistics and customer service industries while going to school and starting a family.

• Coordinated and managed strategic planning strategy during multiple consolidated exercises in collaboration with all executive levels of the organization. • Oversaw simultaneous projects that implemented $10M worth of equipment while ensuring regulatory compliance; approved procedures, control processes. • Skilled in problem solving, project management, teamwork, communication, and dependability.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, General Studies

Activities and Societies: Campus Voice Writer/Photographer