• Tier 3 technical support / Customer complaint resolution• Supervision and monitoring of technical support agents including live telephone support, live chat, and email ticket systems.• Creation and implementation of new policies and practices Remote Employee for 10 years

• Telephone and chat technical support for Web hosting customers.• Intensive on the job training in trouble shooting programming code and database integration.• Up sale of services and products.• Administration and troubleshooting high end web hosting servers.• Installation of new software, upgrades, and patches.• Troubleshooting of operating system failures. • Data retention including backup and recovery of customer data

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor, and maintain email applications or virus protection software. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. Train employees in computer system use. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.