Michael A. Bifulco Email & Phone Number

Rockville Centre, NY, US

NY/NJ/CT/Eastern PA

Greater New York City Area

Greater New York City Area

• Expert in customer applications used within the banking industry, closing high-complexity sales with experience selling applications such as Consumer Transaction Automation (like ATM's), bank equipment and Managed.
• Manage and enhance long-term, profitable business relationships, within existing accounts, to maximize client retention, increase customer loyalty and grow revenue
• Responsible for total revenue of assigned accounts, including products and services, as well as new sales and renewal of services
• Maximize opportunities by conducting needs assessments, developing customized solution designs through consultative selling and executing on a strategic account plans.
• Comprehensive knowledge of banking center operations, banking procedures, and the utilization of technology within the financial services environment
• Lead the development of sales strategies for complex engagements to include strategy, pricing, negotiations, and building relationships with the customers

Greater New York City Area

• Coordinate subcontractor’s performance, equipment installation, operation costs, tools, billed work, and quality to achieve established goals and objectives.
• Meet with customers, subcontractors, sales, support groups, architects, vendors, and various engineers to coordinate, install, and train to meet and/or exceed customer expectation levels.
• Heavily engaged in pre-sale and post-sale activities.
• Assist Regional Installation Solutions Manager with monthly reporting and forecasting.
• Resolve every day installation issues and escalations.
• Analysis of IBT profit and loss statement.

Greater New York City Area

• Responsible for all scheduling activities related to the installation of new products and services.
• Resolve every day installation issues and escalations.
• Work closely with sales partners, project managers and home office to ensure projects and installations are completed to customer satisfaction and within budget.
• Mentored & Trained newly hired implementation coordinators throughout the eastern area.
• Created standardized revenue recognition process which was implemented as a standard across Diebold North America.
• Held training sessions with IC’s, JSC’s, and ISM’s in the North East Region.

Associate'S Degree, Business Administration And Management, General

Business Administration And Management, General

Education record