Michael Bigelow Email & Phone Number

United States

Rock Hill, South Carolina, United States

Plans, directs, and supervises manufacturing.Supervises the activities of production personnel engaged in all facets of the manufacturing function.Reviews production and inventory requirements and allocates staff to appropriate areas to ensure priority is assigned to printers and spare parts needed for inventory and timely customer shipments.Orients, instructs, trains, and supervises printer manufacturing personnel. Cross trains personnel in all areas of maximum flexibility in production.Requisitions the purchase of supplies and equipment for use in department activities. Responsible for the care, maintenance and repair of printer manufacturing equipment and coordinates equipment repairs and maintenance. Ensures work areas are kept clean and orderly and all safety rules are followed.Assist in the training of new manufacturing associates.Relies on extensive experience and judgment to plan and accomplish goals. Utilizes a wide degree of creativity and latitude.

Fayetteville, North Carolina, United States

Served as the HR officer for over 800 Soldiers in 2d Security Force Assistance Brigade. Advised the Commanding officer on all personnel actions involving officers and enlisted Soldiers. Responsible for providing all human resources core competencies to the battalion. Tracks strength accounting, personnel actions, OERs, NCOERs, retention actions, and awards throughout the battalion. Prepared personnel estimates and wrote the personnel annex to all operation orders. Conducted casualty and replacement operations. Coordinated Soldier Readiness Processing and maintained a working knowledge of all personnel tracking and reporting systems. Worked closely with the logistics officer and assisted in the movement of personnel to multiple countries globally. Worked closely with finance on the processing of paid time off, entitlement pay outs and temporary duty pay. Maintained a working knowledge of all personnel tracking and reporting systems. Supervised the HR section. Served as the brigade Adjutant, BDE Strength Manager, and BDE Recruiting Officer.

Hinesville, Georgia, United States

Provided logistical support for all mission sets. Supervised the battery's maintenance program for over 89 pieces of rolling stock as well the Supply Discipline program for property valued in excess of $180,000,000. Rated as the top performer out of 53 lieutenants in the organization. Ensured the maintenance and upkeep of all equipment by building and maintaining a strict service schedule leading to an overall operational readiness rate of 92% with no overdue services.

Hinesville, Georgia, United States

Platoon Leader in a M109A6 Self-Propelled Howitzer Battery, assigned to 3rd Infantry Division Artillery; supervised the occupation of firing position, ensured platoon established and maintained firing capability, supervised the maintenance and accountability of all platoon vehicles, weapons and equipment; responsible for accountability, training and welfare of 12 Non-Commissioned Officers, 19 Soldiers, and their families; responsible for the accountability of over $15,000,000 worth of equipment

Ogden, Utah, United States

Key organizational staff officer responsible for establishing standard operating procedures and guidelines for daily operations; contributed to the establishment of newly designated organization.Updated database with information regarding changes and communication requirements for forces deployed globally in support of the War on Terrorism. Mid-range plans representative focused on finding needs for missions 3 to 6 months ahead of required timeline, by coordinating with supply personnel and contracted agencies. Ensured department officials complied with state laws, regulations, contracting, budgetary, fiscal, personnel, and reporting requirements. Reviewed status of projects and budgets to ensure projects were completed on time and within budget; assessed project issues and developed solutions to meet production, quality and customer-satisfaction goals and objectives. Provided guidance to leadership in planning and developed capital improvement and short- and long-range plans; facilitated communication within the department, ensuring implementation of procedures for standard delivery of services. Identified the need for special projects and initiated milestones and goals; ensured participation and outcomes of special projects resulted in positive impact on the command and improved quality

Logan, Utah, United States

Responsible for recruiting all call center employees for DirecTV and Comcast in the region. Managed and supervised two recruiting associates on all hires in the facility. Established all hiring criteria by position; ensuring most qualified applicants were hired and retained. Successfully increased retention of hires by completing market analysis to increase minimum pay to better compete with local businesses. Utilized training background to better vet recruiting requirements; conducted the screening, onboarding, and indoctrination of new employees and mentored junior recruiters in day to day tasks and SOP’s

Holladay, Utah, United States

Trained and supervised up to 20 new hires per course on core customer service, and utilization of new tools and processes; trained existing agents on new processes, job responsibilities, and integrating completely new and different lines of business both in-person and virtually. Onboarded all agents into Cisco’s systems and submitting for agent logins and access, maintain quarterly stats and trainings for department instructional design for agent and trainer use. Certified other trainers on other Cisco lines of businesses; collaborated with the Operations Team, Project Managers, Senior Operations Managers, and Quality Assurance on escalations, best business practice, and agent trends

Concord, New Hampshire, United States

End to end cabling and terminating of both Category 5e and Category 6 data cabling, and fiberoptics. Built and cabled phone distributions and data racks. Record and maintain fiber plant for theorganization. Order stock for day to day work.

Concord, New Hampshire, United States

Handled multiple positions in a customer service driven environment, with direct customerinteractions. Assist in material management and inventory control. Managed all deliveries and willcalls made in the store. Responsible for two employees for daily tasks and work performance evaluations. Trained across multiple departments, able to assist in garden, paint, flooring, customer service desk, and cashiering.

Sandy, Utah, United States

Worked with limited supervision, under time constraints to complete projects. Assisted in running,and terminating Ethernet cables in pre-imposed construction, and through existing structure.Assisted in re-routing co-axial, and network cables in finished structures. Wired in home theater cabling, and security systems. Throughout this time period, I worked as a finishing carpenter’s apprentice, working assisted with tiling, drywall, molding, and paint preperation.

Salt Lake City, Utah, United States

Managed 15 employees in one of 7 store locations. Managed the company's 24 hour technicalsupport team consisting of four employees. Rated in the top five company salesman within the company. Conducted quarterly inventories, daily training, and ordered parts for bench stock. Established new policies and procedures for inventory control; streamlining the time needed to conduct inventory as well as prevent loss, and theft.