Senior Customer Service Rep
CurrentProvide an exceptional service experience by being an advocate for the customer.• Manage relationship of existing customer via multiple forms of customer contact including resolving escalated customer issues.• Identify, analyze, and recommend process improvements for the department.• Holistically review customer insurance needs including up-sell, cross-sell, and write/issue applications.• Underwrite risks up to level of authority, conduct policy/coverage reviews when appropriate, and counsel policyholders on coverages.• Use intermediate Property & Casualty insurance knowledge to inform customers of decisions.
Feb 1999 - Present
