Michael Biggs Email & Phone Number

• Provide an exceptional service experience by being an advocate for the customer.
• Manage relationship of existing customer via multiple forms of customer contact including resolving escalated customer issues.
• Identify, analyze, and recommend process improvements for the department.
• Holistically review customer insurance needs including up-sell, cross-sell, and write/issue applications.
• Underwrite risks up to level of authority, conduct policy/coverage reviews when appropriate, and counsel policyholders on coverages.
• Use intermediate Property & Casualty insurance knowledge to inform customers of decisions.

Bs In Business Management, Business/Managerial Economics

Dental Lab Technician

General Studies