Michael Bilal Email & Phone Number

• Register clients for facility programs, all-purpose memberships, sports leagues, court rentals, one-on-one training sessions, and/or birthday parties• Provides quality feedback and excellent overall customer service when assisting clients and potential clients with questions regarding facility information and troubleshooting issues• Responsible for handling and processing many cash and credit card transactions on a daily basis• Job Vendor – Sale, advertise, and communicate all Carolina Court program information to potential clients all over the Charlotte/Concord area

Charlotte, North Carolina, Us

• Perform duties of an usher, security, and general hospitality as it pertains to thousands of fans/customers• Scan and punch game tickets, issue elevator passes, direct uncertain fans, setup and tear down stages and scenery

• Established new programs - Stay Fit Stay Active Program – Responsible for running a six-week Charlotte Bobcats affiliated program with two groups of 25+ club members• Front Desk Activity – Meeting/greeting parents and newcomers, receiving/handling/logging club payments and new applications, orchestrating sign-in/sign-out sheets, answering phone calls, setting up and tearing down display equipment/materials, and communicating new information to club members, parents, and newcomers• “Power Hour” & Programs – Assisted club members with their school studies; acted as a liaison, leader, and role model to club members

• Midnight Madness – Responsible for coordinating, forming a partnership with Newbirth Church and promoting the events initiatives to YMCA membership and local community members. The success of this event was contributed to the programmatic efforts that introduced youth to YMCA’s core values of (Caring, Honesty, Respect, and Responsibility)• Bobcats Unlimited Achievements Basketball Camp – Selected 30 basketball participants from YMCA membership to participate in a weeklong event endorsed by the Charlotte Bobcats• Youth Sports League – Created manuals for parents and coaches• Flag-Football – Oversaw budget of $7300 and allocated funds to program activities, referees, equipment, opening ceremony, and snacks• Electronic Newsletter – Interviewed campers and counselors, wrote blogs, and took approximately 80 photos of participates engaging in summer camp activities for YMCA’s website• Front Desk Duties – Responsible for greeting members and potentially new members, receiving and logging payments, setting up and tearing down display equipment and materials, answering phone calls, and applying overall excellent customer service

• Maintained equipment and machinery by following proper safety/sanitation procedures and processes; refilled spray bottles with proper chemicals• Trained members on the proper use of fitness equipment, healthy nutritional habits, and everyday fitness and activity• Patrolled fitness area and ensured members were following safety guidelines

White Plains, Ny, Us

• Supervised and monitored three mentally and physically disabled adults while maintaining the cleanliness of their home environment• Took group home residents on community outings such as the movies, bowling, skating, etc.• Worked as a community supporter and housekeeper to develop natural and fundamental habits for group home residents

Business Management & Small Business Certificates - In Progress, Business Administration And Management, General

Bachelor Of Science (Bs), Sport Management/Communications Minor