Michael Bilal Email & Phone Number

• Register clients for facility programs, all-purpose memberships, sports leagues, court rentals, one-on-one training sessions, and/or birthday parties
• Provides quality feedback and excellent overall customer service when assisting clients and potential clients with questions regarding facility information and troubleshooting issues
• Responsible for handling and processing many cash and credit card transactions on a daily basis
• Job Vendor – Sale, advertise, and communicate all Carolina Court program information to potential clients all over the Charlotte/Concord area

Charlotte, North Carolina, US

• Perform duties of an usher, security, and general hospitality as it pertains to thousands of fans/customers
• Scan and punch game tickets, issue elevator passes, direct uncertain fans, setup and tear down stages and scenery

• Established new programs - Stay Fit Stay Active Program – Responsible for running a six-week Charlotte Bobcats affiliated program with two groups of 25+ club members
• Front Desk Activity – Meeting/greeting parents and newcomers, receiving/handling/logging club payments and new applications, orchestrating sign-in/sign-out sheets, answering phone calls, setting up and tearing down.
• “Power Hour” & Programs – Assisted club members with their school studies; acted as a liaison, leader, and role model to club members

• Midnight Madness – Responsible for coordinating, forming a partnership with Newbirth Church and promoting the events initiatives to YMCA membership and local community members. The success of this event was contributed.
• Bobcats Unlimited Achievements Basketball Camp – Selected 30 basketball participants from YMCA membership to participate in a weeklong event endorsed by the Charlotte Bobcats
• Youth Sports League – Created manuals for parents and coaches
• Flag-Football – Oversaw budget of $7300 and allocated funds to program activities, referees, equipment, opening ceremony, and snacks
• Electronic Newsletter – Interviewed campers and counselors, wrote blogs, and took approximately 80 photos of participates engaging in summer camp activities for YMCA’s website
• Front Desk Duties – Responsible for greeting members and potentially new members, receiving and logging payments, setting up and tearing down display equipment and materials, answering phone calls, and applying overall.

• Maintained equipment and machinery by following proper safety/sanitation procedures and processes; refilled spray bottles with proper chemicals
• Trained members on the proper use of fitness equipment, healthy nutritional habits, and everyday fitness and activity
• Patrolled fitness area and ensured members were following safety guidelines

White Plains, NY, US

• Supervised and monitored three mentally and physically disabled adults while maintaining the cleanliness of their home environment
• Took group home residents on community outings such as the movies, bowling, skating, etc.
• Worked as a community supporter and housekeeper to develop natural and fundamental habits for group home residents

Business Management & Small Business Certificates - In Progress, Business Administration And Management, General

Bachelor Of Science (Bs), Sport Management/Communications Minor