Michael Billips Email & Phone Number

Wilmington, DE

• Integrate client applications, software interfaces, and POS devices in coordination with developers and programmers for new and existing clients to the EPX domestic and international processing platform
• Manage team of integration specialists, prioritize and delegate projects and tasks accordingly to ensure department exceeds company goals and customer expectations
• Set appropriate project expectatations between clients and internal Senior Management concerning timelines, scope, and resources
• Prioritize and track multiple variations of technical projects concurrently, with diverse requirements and scopes
• Manage all aspects of customer integration lifecycle, from initial inquiries to final certification, to ongoing enhancements
• Create and maintain technical documentation including certification test cases, API documents, and entire integration suite of specifications

Greater Philadelphia Area

• Closed Office Location / Position Elimination
• Developed an expertise in all facets of online search engine marketing campaigns including PPC and SEO strategies
• Identified client needs and cultivated effective sales strategies
• Delivered thorough online presentations and used polished negotiation skills to close deals
• Consulted and provided thorough gap analysis with clients to develop a strategy for their advertising goals in an effort to maximize return on investment
• Generated new opportunities by aggressively prospecting leads, extensive marketing research, and cold calling

Wilmington, DE

• CRM Strategies Analyst
• Tested and performed quality assurance for the development and release of the Collections Website
• Worked with legal and creative vendors to edit and improve direct mail and email campaigns to meet the Collection Website launch deadlines
• Ran reporting and updated MI for drop day, call penetration, and skip strategiesCustomer Support Account Manager
• Managed individual work list consisting of 300+ accounts on a monthly basis
• Communicated with customers using strong negotiation skills to resolve customers’ financial challenges and to instill a willingness to pay

New Castle, DE

• Corporate Services Associate
• Provided credit card processing services and managed relationships with financial institutions
• Handled various types of incoming calls and emails in a fast paced, high volume atmosphere
• Conducted training on Certegy reporting, direct bank billing, profitability analysis, merchant pricing, and web reporting to agent banks and internal staff employees for all facets of card processingMerchant Services.
• Supervised and aided representatives of the merchant services and consumer services helpdesk for both ecommerce and point of sale (POS) processing methods
• Handled escalated calls for the merchant services department and consumer services department