Michael Birchfield Email & Phone Number

Bloomington, Il, Us

• CSAT scores of 4.5 and 5 stars from all client projects• Created dynamic, interactive Tableau dashboards for C-Suites, Sales and Marketing teams, and Operations teams with data visualization best practices• Analyzed large datasets and developed complex SQL queries and Tableau Prep data flows to clean and prep data that fueled actionable insights and informed business decisions•Reduced client reporting effort from 4 days to near real time by helping connect disparate data sources and developing a suite of single-source-of-truth dashboards • Collaborated with cross-functional teams to understand the business and identify analytics opportunities• Led dashboard requirements meetings, UAT sessions, and presented in-progress and finalized dashboards to stakeholders employing data storytelling to convey the impact on business goals• Guided analytics priorities and led development as only company resource on multiple client projects• Industry experience: SaaS, Health Insurance, Telecommunications, Education, Cybersecurity

• Prepared and delivered weekly company-wide KPI report to senior leadership via Tableau and Google Sheets• Created interactive dashboards in Tableau that include filters, parameters, and filter & parameter actions• Recognized deferred revenue across multiple brands and multiple sales channels• Developed an improved Fixed Asset report that provided greater detail and efficiency for accounting team• Managed AP process and daily coding of bank and credit card transactions to correct accounts

Chattanooga, Tn

• Manage multiple revenue recognition schedules including deferred revenue over a contract term, and percent of completion revenue recognition for Professional Services• Assisted in removing 5 days from month-end close by implementing FloQast and eliminating old month-end tasks• Decreased Skuid’s Days Sales Outstanding by 22 days in second half of 2019• Created and actively maintained AR aging and cash forecast report with regular presentation to Finance leadership

Chattanooga, Tn

• Analyzed customer and revenue trends and advised on courses of action• Improved efficiency and internal controls of Professional Services hours tracking and monthly billing• Collaborated with cross-functional teams including Sales and Professional Services to develop creative solutions to complex billing situations• Assisted in month-end closing processes relating to revenue posting, recognition, and reporting

Chattanooga, Tn

• Forecasted monthly and quarterly AR cash collection in Excel using pivot tables• Co-managed over 200 micro customer accounts• Used Salesforce CRM to oversee monthly renewal reporting and assist customer success

Chattanooga, Tn

Ružomberok, Slovakia

• Promoted summer conversational English camps in local high schools, organized small groups and team building activities, and oversaw American and Slovak church cooperation during 3 English camps of approximately 150 total students. • Taught conversational English to Slovak students of high school age in two local schools.