Michael Birmingham Email & Phone Number

New York, New York, US

Arlington, VA, US

• Recruit and manage the IT Operations team manages all IT responsibilities. Maintain MBL’s servers, network, vulnerability management, new user onboarding, computer imaging, and helpdeskmanagement.
• Spearhead upgrades and implementations including Azure Active Directory, Defender for Endpoint, Identity Protection, Purview, Conditional Access Policies, Intune Mobile Device Management, Bitlocker encryption, Z Scaler.
• Reconfigure Azure Active Directory, AWS server infrastructure, Webroot antivirus, Kaseya patchmanagement, Proofpoint spam filter, SmartDeploy imaging software, VMWare virtual images, SymantecEncryption, and Group.
• Conduct incident management including quarantine, remediate, escalate, and perform a post incident analysis to look for improvements for preventing the incident from recurring.
• Implement aspects of zero trust architecture including utilizing Z Scaler ZPA, role-based access controls,centralizing incident logs in Microsoft Endpoint Manager, and Conditional Access Policies to set up a block by.
• Develop and documented repeatable processes for ISO 27001 audits, CMMC audits, international travel process, onboarding, and many other key processes.

Arlington, VA, US

• Serves as the deputy PM on the contract ensuring timeliness of all deliverables and develops monthlyreports both for the client, and internal monthly reports for MBL senior leadership highlighting potential risksand.
• Built the Cybersecurity Outreach, Awareness, and Training program focused on developing outreachmaterial such as FS-wide monthly newsletters, the development and hosting of live, role-based training forspecific teams.
• Manage all communications from the CIO Cybersecurity team including threat alerts, change managementnotifications, and anything else cybersecurity related to the entire Forest Service (~35,000 users).
• Spearheads the reformatting of the CIO website using Drupal and Box to set up a more logical workflow forboth the team, and USDA FS end users to access outreach and training material easier. Serves as thewebsite.
• Provides subject matter expertise in many tools leveraged by FS to assist with implementations, productrequirements, and testing including Intune, Conditional Access Policies, Purview, Box, Drupal, MicrosoftOffice.
• Coordinate and hosts the leadership from other government agencies and companies to share criticalknowledge of their subject matter expertise on a standing all hands meeting for FS cybersecurity.

Arlington, VA, US

• Lead User Acceptance Testing (UAT) of applications set to be integrated with IAM enterprise systems including CA and Sailpoint tools.
• Help to win a number of government contracts by working on proposals from the research phase through the proposal development and submission phase.
• Support the VA IAM BPMO to upgrade IAM systems as well as integrate thousands of applications into the enterprise IAM systems.
• Lead critical conference calls to ascertain all the requirements from the application owners to better understand what is needed during the implementation.
• Develop and distribute standard operating procedures and conduct training of other teams to utilize our products.
• Create sit-rep reports and metrics to send up to upper management on the progress of implementations and UAT.

Washington, District Of Columbia, US

• Worked with development team to acquire requirements during our upgrade from Oracle OIM to Sailpoint IdentityIQ.
• Started provisioning/deprovisioning user access and quickly became a Primary, providing 24/7 coverage of all top tier IAM related issues effecting large portions of the company.
• Worked with support teams on UAT testing during updates and upgrades of various applications within the acceptance environments.
• Designed training programs for new employees, wrote training documents for applications, as well as conducted training of new employees.
• Managed the workload distribution to colleagues in order to maintain outstanding SLA rates.
• Spearheaded multiple recon projects in order to maintain data hygiene to prevent users from acquiring unnecessary access levels.

Reston, VA, US

• Resolved level 1 and 2 problems via phone, remote connections, and/or desk side support.
• Worked with a team of helpdesk technicians to support the IT needs of the company.
• Systems Administration of Microsoft Active Directory and Exchange email.
• Support cell-phone usage of I-phones, Android phones, and Blackberries including basic troubleshooting, connectivity to wireless access points, and Outlook syncing.
• Support of Cisco IP phones.

Alexandria, VA, US

• Systems administration of Microsoft Active Directory and Exchange email.
• Manage file permissions of personal files on WINDOWS file servers
• Level 1 & 2 problem determination and resolution support of end user computing technologies including Windows 7, Outlook email, Office 2010, Symantec End Point, MAC OS and business applications.
• Create images for all standard laptop/desktop types in office using Ghost 11.5.
• Responsible maintaining and managing Avaya Site Phone system and Adtran Voicemail System.
• Maintain quality documentation of technology events, standard processes and system details.

• Remotely troubleshoot end user issues utilizing WebEx and LogMeIn
• Assist co-workers in server install from the ground up
• Run Cat-5 cable from server room to 25 nodes throughout a new office building and patched the nodes
• Monitor and create cumulative report of Symantec Backups, Sit-Co online backups, and Symantec Endpoint Protection Updates.

New York, New York, US

• Short term contract to assist 250 employee office relocation, moving workstations, laptops, printers, and servers.
• Disassembled PC and server components.
• Re-assembled workstations
• Located and moved Cisco routers.
• Cleared Data off of 30 legacy Windows 2003 servers.