• Responsible for assisting with migration to Windows Server 2008 platform in multiple stores nationwide.• Developed custom scripts to automate several key tasks and reduce the time needed to complete each migration.• Also provided Level 3 server support, including:• Coordinated efforts with field techs to replace hardware• Managed server backups, ensuring that all stores were up to date using Symantec Backup Exec System Restore.• Performed maintenance on SQL server… Show more • Responsible for assisting with migration to Windows Server 2008 platform in multiple stores nationwide.• Developed custom scripts to automate several key tasks and reduce the time needed to complete each migration.• Also provided Level 3 server support, including:• Coordinated efforts with field techs to replace hardware• Managed server backups, ensuring that all stores were up to date using Symantec Backup Exec System Restore.• Performed maintenance on SQL server databases, including backups, restorations, and troubleshooting connectivity issues.• Provided application troubleshooting support, coordinating with other departments when necessary. • Provided daily reports for management teams and handled daily queue assignments for the rest of the team.• Designed and implemented new tracking system interface for the Level 3 team to increase productivity and overall performance.• Developed custom scripts for various uses, including software configuration, server maintenance, and automation of repetitive tasks. Show less

Provide IT support for various companies and home users, including networking, server setup/maintenance, virus/malware diagnosis and removal, installation and configuration of new equipment (servers, workstations, laptops, wireless components, printers.) Performed data recovery on failed machines. Managed satellite branch, including opening/closing procedures, maintaining work flow, invoicing customers, and managing store inventory.

Provide network support for multiple clients. Configure email solutions, both hosted and onsite using Microsoft Exchange. Performed advanced network, hardware and software troubleshooting. Installed and configured firewalls and VPNs for increased security. Install and configure various antivirus packages based on customer needs. Implement and monitor remote backup strategy for fault tolerance/disaster recovery. Responsible for corporate web department and assisted customers with web projects… Show more Provide network support for multiple clients. Configure email solutions, both hosted and onsite using Microsoft Exchange. Performed advanced network, hardware and software troubleshooting. Installed and configured firewalls and VPNs for increased security. Install and configure various antivirus packages based on customer needs. Implement and monitor remote backup strategy for fault tolerance/disaster recovery. Responsible for corporate web department and assisted customers with web projects including using MSSQL and MySQL with web-based front-ends. Show less

Maintained multi-server environment, including Active Directory, MS Exchange, firewalls, and database servers. Ensured all workstations and servers were kept up to date. Installed and maintained custom applications for various departments. Designed and implemented a disaster recovery and backup plan for all critical systems and their components. Designed, installed and implemented radio frequency network for increased efficiency in WMS.