Michael Bitzer Email & Phone Number

Minneapolis, MN, US

Greater Minneapolis-St. Paul Area

• Responsible for the project plan, change management and delivery of both new retail operations capabilities and corresponding corporate support functions that resulted in transforming a retailing company into a retailer
• Identified stakeholders and facilitated their weekly rhythms; including numerous C Suite and executive leaders

• Responsible for the onboarding experience and ongoing training of Team Members
• Responsible for daily orders and work flow to ensure customer demand is met and financial goals are obtained

• Recruited to define, build and run a new business offering that positioned existing retail security products and services against newly targeted customers
• Responsible to manage existing accounts, growing my largest by more than 350%

• Created tailored action plans by analyzing financial data combined with employee, customer and competitive insights into action plans to coach leaders how to increase their desired business results through behavioral.

• Responsible to provide senior leadership actionable insights to both acquire new and grow existing accounts
• Worked within company leadership to define and deliver value-add consultative service offerings

Greater Minneapolis-St. Paul Area

• Developed a national expansion plan for a niche regional retailer. Responsible for the change plan and project management from strategy to implementation; accounted for all cross-functional areas: market selection.

• Financial and relationship responsibility for co-branded consumer services at the nation’s largest and most respected retailers
• Integrated into partner's field teams by building rapport and value; then coached those leaders in tailored workshops to identify business growth opportunities, prioritize and improve impactful behaviors and then track.

• Program Lead for a piloted relaunch of Best Buy’s new Gaming Department
• Project managed and delivered HR, training, communication and operational workstreams for a start up retail sales organization
• Lead facilitator for over 100 workshops / training events that spanned multiple clients

• Recruited for executive role within a retail labor and solutions company (3PL) with direct responsibility for the company’s Account Management and Business Development Teams

• Led a small team responsible for co-creating and project managing national strategies within the Computers, Geek Squad and Best Buy Direct business units over a rolling 12 quarter period

• Led cross functional teams accountable for $12B and $3B in multi-channel revenue in their respective categories
• Collaborated with C-level leadership from multiple international organizations engaged in a joint venture to define a new operating infrastructure, employee experience and customer value propositions; resulted in a new.

• Project lead for new initiatives in either test or pilot phases to determine viability for scale
• Coached executives and led internal workshops that provided strategic direction on new company initiatives

• As part of a post-acquisition team, developed the vision, strategy, tactics and measurement that successfully scaled a new brand resulting in 200 new stores, 1000s of new jobs and more than 200% comps
• Coached and supported a team of 8 field leaders with responsibility for strategic direction, cultural changes, organizational development, project planning, budgeting, training, communication, financial analysis, and.

• Led or contributed to cross functional teams by managing project plans, creating communication plans and training events

• Accountable for P & Ls up to 80M in revenue
• Successfully piloted 3 new leadership roles
• Promoted 5 times based upon proven ability to coach employees and peers to win with customers