Michael Bizon Email and Phone Number

Manage Relationships with the Enterprise Shared Services (Groups such as GHR, GMC&A, Audit, CFO, etc.) to provide Enterprise Resiliency (GRRP and Business Continuity) subject matter expertise to socialize and execute on operational capabilities such as SPIDER Inter-dependency Mapping, Critical Reports Inventory, Service Contingencies, Plan / Playbook development.

Lead a team of 4 that assist in guidance and maintenance of the Bank’s Intercompany Service Agreements. Support and liaise with IT and Project teams to provide guidance on database enhancements to support ongoing Bank and Regulator initiatives. Helped develop and maintain global Service Agreement legal contracts describing the service(s) and related requirements for the service, including fees and continuation of services in the event of a resolution with a strong focus on following Regulation W Federal Reserve guidelines and Enterprise Policy. Consolidated and analyze monthly and quarterly results for ongoing QA/QC process. Assisted in monthly production of Enterprise Regulation W Affiliate List which contains: a complete and accurate list of all known Affiliates of the Bank, including legal entities, equity investments, special purpose vehicles and funds.

Responsible for the preparation, analysis, accuracy and timely filing of reports used by the Federal Reserve Bank and Department of Commerce for monitoring non-bank activity and foreign offshore banking activity within the U.S. banking industry. These reports (Treasury International Capital reports, Bureau of Economic Analysis Surveys and the FFIEC 009 Country of Exposure Report) are the primary source of data used to determine the degree of country risk in bank portfolios and the effect that adverse economic developments in foreign countries may have on U.S. banks. Managed and maintained relationships with Department Analysts, internal Lines of Business, ECM and Systems Support Groups. Prepared reports by compiling data from several systems and data received manually throughout the Corporation.

Responsible for balanced financial performance of a new branch with emphasis on retail lending and deposit acquisition. Assured continuity of branch integrity during merger. Staffing of the branch including hiring, goal setting, performance reviews/ratings, salary reviews and training of 5 full-time employees. Achieved financial goals by initiating daily contact with current clients and prospects to identify financial needs, build client relationships, and attract and retain new client households.• Achieved top 5 % statewide in Key Driver Index (KDI) (averaged 4.88 score on a 5.0 scale) through quality leadership, encouragement and guidance to all branch personnel, while ensuring that clients received superior client service quality• Topped the branch manager leader board in a six months pre-merger contest to develop new business. The branch team won every week ascending to the number one branch for the entire six month event. Winning the contest was a cornerstone of support for First Charter’s strategy to grow new business prior to the merger with Fifth Third.

Initiated, developed, and managed long term, profitable relationships with clients. Acted as point person in customer interaction with specialists in a Corporate Center. Collected data and processed loan applications, and referred customers to specialized bankers to ensure their individual needs were met. In this role educated customers daily on automated service options unique to their needs that often included ATMs, Internet Banking, Automatic deposits and transfers.

Maintained the sales environment, and actively initiated regular sales and office staff meetings, the execution of sales contests and monthly Blitzes. Formed close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for the branch were met. Provided guidance to the Customer Service Representatives in the referral/sales process.