Michael Bjerke Email & Phone Number

Diverse national company with footprints in the financial, real estate, software and hospitality business markets.; Provide internal customer service across all business units on telecommunication trends, options and upgrades on diverse platforms and systems. Provided executive management with financial analysis and recommendations on proposed projects. Project managed implementations and maintained project timelines from RFP to completion. Coordinate project vendors and internal departments during implementation of multi-location and multi-application telephony systems. Audit and review all network billing for corporation.Operational Highlights•Implemented first corporate VOIP systems.•Implemented corporate mobile communications account.

Consulting firm focusing primarily in the networking, programming and telecommunications fields.; Numerous assignments that focused on network implementation, management and financials.Operational Highlights:•Eliminated over billing from vendors and recovered the money for the customers.•Managed MAC orders on multiple SONET rings and DS3 backbones.•Project managed the implementation of numerous Frame Relay and ATM networks.

Consulting firm focusing on telecommunication carriers, call centers and their operational environments.; Lead team member responsible for achieving contracted goals, milestones and implementations. Provide customer assigned management teams with analysis and recommendations for backroom improvements including networking, hardware, training, facilities and process improvement.Operational Highlights:•Project managed the remodeling of a four-floor office building, the network and equipment upgrades, and the relocation of the company to the new 500-seat call center and HQ building. •Interim Director of Provisioning for a DSL provider in N.Y. Oversaw the front-end order processing division for the client. This included all staffing decisions, budgeting, IT development, training and vendor relations.

Local phone service reseller in the Ameritech and Verizon markets.; Managed 11 Specialists used in support of the sales department in the Great Lakes region. Mentored the team to increase employee effectiveness, presented corporate policies, designed training materials aimed to incorporate new technologies and improve specialist initiative. Established employee performance evaluations and conducted individual reviews.Operational Highlights:•Part of Operations team recognized for outstanding performance and customer service.

Network reseller for Ameritech (AT&T).; Voice/Data nework sales to the small and medium sized business marrkets.Operational Highlights:•Received Presidents Award for exceeding sales targets mulyiple times.

Affiliate institution of Bank One Corp in eastern Ohio.; V.P. Administrative Services•Managed the telecommunications and facilities departments. Responsible for the space planning, remodeling, project management, budgeting and maintenance for 33 buildings and over 1 million square feet in the region. Also responsible for regional voice networking and hardware in the same footprint.•Operational Highlights:•Lead the team that designed and implemented regional voice network required for the merger of four companies into regional affiliate. •Implemented several 400 station+ PBX installations and introduced ACD call centers into the affiliate. •Lead regional team in building infrastructure and renovation projects.