Lead the development of best in class agency processes and resourcing, ensuring our delivery for clients is compliant and fulfils our obligations. Build our capabilities to execute frictionless B2B customer experiences through a technology agnostic approach, ensuring our digital revenue teams can support our clients MarTech stacks.

My responsibilities, but not limited to; - Establishing and maintaining scalable processes that ensure reliable and accurate best practices in Marketing Operations from data to campaign lead management.- Driving Demand to drive revenue, whilst reporting on successes.- Manage all technical aspects of key marketing systems used to generate, distribute, measure and report on marketing investment.- Implement, own and drive marketing operations for clients.- Review MarTech stacks and optimise for best client performance and driving ROI.- Align insight and trend analysis with recommendations to activate business decisions with key stakeholders.- Explore new technologies and processes to improve and optimize marketing team performance.- Evaluate marketing and sales data to develop insights and trends to suggest optimizations.- Developing and implementing digital strategies across web.- Analysing performance across digital mediums to support ROI.- Implementing Account Based Marketing Strategies utilising MarTech tools.- Building and developing a global marketing operations function supporting clients across US, EMEA and APAC.- Management of 3rd party relationships, including freelance resources where required.

At Stein IAS I was responsible for the day to day operations, between the account services team and full agency service. This includes overseeing the project management, production and commercials of all initiatives across the; creative, content, digital experience, marketing cloud and online teams.Some of my achievements include;The roll out of a digital project management solution to deliver a one agency approach, bringing together a global workforce.Supported the roll out of a global training platform helping support all colleagues in their personal and professional growth.Introducing company utilisation monitoring.Improving profit by introducing and managing client profitability reporting.

At Bright Horizons I was responsible for managing a digital marketing budget of circa £1m with a team of 5 employees. Our aim was to drive occupancy across the estate of 200 nurseries which operate under different brands within the group. I also supported our recruitment and B2B divisions with delivering their respective digital marketing plans.

At TK Maxx, I was employed as a Customer Service Manager. My duties included:• Dealing with customer enquiries and complaints. • General maintenance of electronic point of sale tills.• Training customer service staff. • Support staff requests. • Ensuring staff rotas were complete and the service was running efficiently. I was also trusted with running the Cash Office when required and these duties included: • Balance previous day’s sales. • Bank cash from day’s sales. • Correct any errors made and report irregularities to both staff and management. • Make up “floats” for next day sales. As extra responsibility I was key holder trained, which enabled me to open and close the store both inside and outside of trading hours.