Michael Blakney Email & Phone Number

Whitby, ON, CA

Whitby, Ontario, Canada

• Analyzing and documenting current state process, reporting, systems and workflows of different business activities leading to streamlined process and increased efficiencies.
• Supporting the EPMO by developing new processes documents supporting project, process, and change management leading to increased effectiveness in standardized management tools.
• Working with business leads and executives, using data to identify and address opportunities, concerns, and gaps. Creating solutions to satisfy both current and future business needs leading to smoother transitions of.

Whitby, Ontario, Canada

• Coordinated cross-departmental agile projects by leveraging planning software such as Smartsheet while executing time-sensitive deliverables, ultimately streamlining the project execution process.
• Built process documents using Microsoft Vivio, standardizing the way we offboard clients and set up mergers and acquisitions, establishing standard best practices for these complicated circumstances.
• Built a new pricing blueprint for 360 during the transition to a subscription-based client payee model. Using advanced formulas in Excel, forecasted future revenue opportunities and comparative change to our previous.
• Lead auditing projects to coordinate our security compliances, ensuring the privacy of our clients and resulting in a successful and efficient auditing process.
• Lead projects and meetings with company executives, including the President and SVP of business operations, resulting in a successful execution of the company initiatives.

Whitby, Ontario, Canada

• Coordinated cross-departmental agile projects by leveraging planning software such as Smartsheet while executing deliverables within given project timeline
• Built out process documents using Microsoft Vivio, standardizing the way we offboard clients and set up mergers and acquisitions
• Built a new pricing blueprint for 360 when transitioning to a subscription-based client payee model. Using excel, forecasted future revenue opportunities and comparative change to our previous pricing systems to.

Whitby, Ontario, Canada

• Working in the call center providing customers with expertise and knowledge on products, using both communication and interpersonal skills to ensure customers have a positive ordering experience.
• Dealing with customers both in a remote and in-office setting, providing quality service while also being an efficient salesperson, selling up to $40 000 worth of products in a single day.
• Consistently meeting daily quotas and standards set by management, by using both past knowledge of the trade, quick mental math, and being an efficient user of SAP.

Hamilton, Ontario, Canada

• Referee for intramural soccer games at McMaster
• Displayed confidence, consistency and assertiveness in order to preserve the nature of the game and avoid conflict between players
• Given special recognition for performance at employee’s dinner (two of the nine referees were recognized)

Whitby, Ontario, Canada

• Working full time in the summer and performing a variety of tasks including media design, clerical work, organizing events, and servicing ad-hoc requests from the leadership
• Supporting the planning activities for youth and children’s camps and family events and then leading or assisting specific groups for those events