Responsible for developing and executing L&D strategy for learning and leadership development programs and practices, managing day-to-day operations, ensuring alignment to business strategies, and building a robust culture of learning across the enterprise.

Responsible for establishing and building the Transamerica Learning & Development strategy which includes career development, consulting and learning delivery, management and leadership development, and talent technology, metrics and operations. Key Responsibilities:Develop an internal learning & development consulting framework and capability; design & maintain solutions for defined offeringsPerform Annual organizational learning needs analysis to inform annual L&D strategy and prioritiesOversee instructional design, learning technology capabilities and the LMSConduct capabilities assessment of internal L&D talent and formulate upskilling plan, to include modernizing our digital learning capabilities and solution offeringsBuild a new manager training and manager effectiveness programsOversee programs for leadership and high potential developmentWork closely with global partners to ensure alignmentOversee the maintenance, curation, updating and delivery Transamerica’s learning curriculumDesign and implement a career development philosophy & frameworkDesign, monitor & manage learning project and process metrics that are aligned to business strategy

• Lead the transformation and continual evolution of TIAA’s centralized learning and development function, preparing employees across the company to perform optimally in their current role and prepare for their future roles. • Define, educate, and drive culture and performance throughout the organization through the implementation of systems that are grounded in inclusion and equality, transforming from a traditional, request-based model, to a proactive, strategic, and business focused center of excellence.• Develop scalable systems to advise leaders across the company on organizational design, competency models, leadership growth, performance measurement, succession planning, and change management, implementing a rolling 3-year learning and development roadmap with great success.• Instrumental in establishing a continuous improvement mindset, positioning the team and TIAA for continued success into an increasingly volatile, uncertain, complex, and ambiguous (VUCA) environment.• Create and implement organizational systems by sourcing input from key stakeholders, resulting in process and policy improvements, leadership engagement, training, improved communications, and increased engagement activities.• Own the introduction and adoption of digital learning technologies and capabilities, including embedded performance support, AI enabled adaptive learning, adaptive learning, user-generated video, mobile learning, gaming and more.• Create and design standards to ensure learning effectiveness, delivering improvements in efficiency, effectiveness, and experience for learners and stakeholders.• Collaborate with cross-functional peers to ensure continuous alignment of business goals and learning team efforts, impact measurement, evolving and automating core processes, increasing efficiency and effectiveness of the learning function.

• Managed and directed a turnaround for the Consumer Tech and Operations (T&O) divisional learning team, driving learning plans for 6 consumer technology departments, aligned to the strategic priorities and critical needs of each business. • Improved curriculum assessments, organizational visibility, with 3 patentable innovations by participants, due to the results of a revised UVA Technology Leadership Development program.• Increased internal staff performance in consulting and influencing, relationship management, business impact identification and measurement.• Assisted in the reduction of duplicative efforts, improved resource utilization, and increased solution usage by over 30% by driving cross line business prioritization and collaboration, establishing horizontal priorities.• Directed and oversaw the implementation and change readiness for Plateau LMS conversion, later expanding role to support GT&O Risk, Business Continuity, and Compliance Learning.• Created and implemented training and adoption approaches to support Global Technology and Operations (GT&O) enhanced risk controls process in response to regulator audits, targeting 2000+ global leaders. Recognized as on of the company’s best large-scale change programs in history.

• Instrumental in the consolidation of 9 legacy learning teams to create a shared services model to support the learning needs of all business divisions, working directly with Chief Learning Officer to architect and implement a fully centralizing learning program across company for the first time.• Directed 300+ professionals in specialties of analysis, design, development, change & project management, and learning operations, optimizing a $40M budget in support of business transition and key initiatives.• Increased operating efficiency by $34M by centralizing over 1,200 learning professionals in the efforts to support all global business.• Implemented the adoption of new organizational structure, operating model, and processes leading to a reduction in post development publishing processes by 75% and an increased operating leverage by 18% withing a 6-month timeframe.• Led merger integrations of Countrywide and Merrill Lynch while simultaneously integrating with Global Learning Organization, achieving full team integration in 6 months and 25% operating efficiency in 10 months.• Inspired culture shift to drive deeper business acumen, highlight innovation, and horizontal sharing across business verticals leading to advanced new technology, consistency, and predictability, as well as improved efficiency and effectiveness.

Learning Consultancy, specializing in e-Learning. Major focus on creating high-fidelity software, equipment, and business simulations. Clients span multiple industries including, pharma, avionics, real estate, insurance, financial, fast food,and more.Responsible for all aspects of the business including marketing, sales, operations, P&L, etc.

Consult with software development teams to provide customer training training strategies for company software products. Lead a team of four in the development of Multimedia courseware and Web-based training solutions. Coach and mentor team members. Advise development teams on all aspects of multimedia training. Design and build high-level tools,simulations and interactive objects, resulting in increased productivity. Present solution options and build prototypes. Perform system-level design and development tasks. Perform business and system analysis functions. Create technical documentation as needed.

Responsible for integration of technology and performance improvement, including technology-based learning and performance support tools and technology. Lead a team of technologists to analyze business needs, assess possibilities, and create innovative solutions that drive improved business results.

Consult with clients on training needs. Perform instructional design tasks. Develop Multimedia courseware, Web-based training, simulations, and Electronic Performance Support Systems. Manage development projects.

As lead classroom designer: Lead the re-design and development of training curriculum on Nuclear power plant operation, monitoring and maintenance; administration, scheduling, and delivery of training events; lead lectures, seminars, OJT.Provide hands-on theory to practice on operating power plant, assess and certify nuclear operators.