Michael Bleazard Email & Phone Number

Lehi, Ut, Us

Lehi, Ut, Us

Increase security posture through ongoing education around password management best practices.Spearheaded asset recovery initiatives, devising and implementing strategies to reclaim valuable resources. Employed analytical acumen and tenacity to overcome obstacles, resulting in the successful retrieval of assets such as 10 laptops, generating $10k in savings for the company. Orchestrated the seamless onboarding of over 500 users and facilitated the smooth offboarding of employees, ensuring compliance with company policies. This led to improved operational efficiency and a reduction in administrative errors.

Maintained an exceptional 99% Customer Satisfaction (CSAT) rate, underscoring a commitment to delivering excellence in customer service and cultivating robust client relationships. Proficiently managed incident triage, service requests, and cybersecurity tickets, consistently meeting a 91% Service Level Agreement (SLA). Leveraged inventory software to meticulously oversee company assets, conduct routine audits to uphold depreciation cycles, and enforce policy adherence. Devised and implemented a comprehensive onboarding process from inception to completion, effectively addressing critical organizational requirements and elevating operational efficiency. The implementation yielded smoother onboarding experiences, improved policy adherence, and heightened productivity across departments. Led a pivotal project in collaboration with Lenovo's Escalation Office, overseeing the seamless replacement of 65 systems with motherboard upgrades. Executed with meticulous precision, the project minimized downtime and optimized system performance.

Provo, Utah, United States

Instruct over 40+ students to become proficient in American Sign Language through a rigorous 6-week time period, as well as preparing class material and leading class sessions.

Provo, Utah, United States

Organize and schedule staffing needs for each shift, assigning team members to maximize efficiencySupervise team of approximately 8 people; verify worker compliance with health regulations and sanitation as well as food qualityTrained over 45+ individuals over the course of two years on cooking and cleaning responsibilities as well as teaching the "Chick-fil-a Way".

Houston, Texas, United States

Crafted hamburgers, hot dogs, patty melts, and custard in kitchen under a time constraint while maintaining quality.Managed employees by ensuring accuracy and timeliness of orders and cleanliness in work environment.Trained over 20 employees according to Freddy way.

B.S. In Cybersecurity And Information Assurance

High School Diploma