Michael Bleeker Email & Phone Number

Melbourne, Vic, Au

Optimising processes to make great member experiences. Developing and implementing an operational risk and resilience program at Flybuys.

Melbourne, Victoria, Australia

Providing oversight of and partnering with the Product and Marketing division to embed the Operational Risk Framework.Developing and executing control assurance plans and Risk and Control profiles, including testing and deep dives into controls to ensure design and operating effectiveness.Liaising across Product & Marketing and Risk & Compliance divisions to ensure risks are appropriately understood and ensuring a consistent approach to achieving risk management objectives. Developing and maintaining relevant product/marketing/digital expertise to enable effective oversight of product and marketing related risks. Acting as risk SME to coach members of Product and Marketing team and uplifting team risk culture through targeted training and day to day application of risk management principles in business decisionsContribute to the delivery of reporting to Executive and the Board.

Melbourne, Australia

First line Operational Risk and Compliance partner for ME Bank’s Service Excellence Division consisting of First Contact Call Centre, Customer Relations, Transaction Solutions, Deposit Solutions, Loan Originations, Quality Officers, Credit Assessment, Fraud Operations, Anti Money Laundering and Counter Terrorist Funding, Settlements, Funding and Discharges. Key achievements / responsibilities:• Established and matured the first line risk and quality assurance teams consisting of 12 team members.• Improved the engagement score of the team by 21% in the first year under my leadership.• Implemented the division’s first controls assurance program. Working with all areas of the business to document the controls that mitigate risks and compliance obligations. Undertook design and operating effectiveness testing and worked with control owners to implement treatment plans for ineffective controls. • Established the Risk Committee and monthly risk reports for Banking Operations.• Developed the business unit risk profile.• Management of operational risk events including implementation of treatment plans to remediate ineffective controls.• Implemented a regulatory compliance program • Completed an assessment of the division’s risk management practices and developed remediation plans to enhance risk maturity.

Melbourne, Australia

First line Operational Risk and Compliance partner for the Sales division consisting of the mobile banker state network, Direct Sales channel (phone) and the Third Party Broker channel. Key achievements / responsibilities:• Implemented a controls assurance program for the Sales division. • Developed end-to-end controls assurance plan for the bank’s compliance with responsible lending obligations. • Developed a governance framework for the third party broker channel which accounts for 70% of the bank’s home loan business. The framework includes: broker file reviews; annual Aggregator compliance reviews; and, the establishment of a Broker Governance Forum that deliberates over quality and compliance of broker business.• ME’s representative on industry forums addressing current regulatory hot spots such as interest only lending, responsible lending, living expenses and broker channel governance.• Established the Risk Committee for the Sales division including development of risk reports aligning business activity to risk profile.• Developed the business unit risk profile for Sales.• Management of operational risk events including implementation of treatment plans to remediate ineffective controls.• Developed a Business Recovery Pln and led the Sales team response to business continuity events ensuring delivery of critical business services.• Supported and coached the Sales business leaders to integrate risk management practices into their day-to-day business operations and drive increased risk maturity across the business.

Operational Risk and Assurance partner to the Chief Financial Officer and Finance Division responsible for implementing operational risk management frameworks, principles and practices. Managed a team of 15 first line operational risk specialists, working closely with Finance leaders and second line Chief Risk Officer team to ensure the business managed risk effectively in line with company policy and within risk appetite.

Senior leader in Corporate Finance team responsible for implementing and monitoring policies relating to the organisation’s financial certification process, managing the relationship with the external auditor, and reporting to the Board Audit Committee on financial governance matters.

Finance partner on a major internal project in which potential changes to the organisation’s ownership structure were evaluated. I was responsible for developing the transformation business case and overseeing project plans and budgets.

Managed all aspects of the global financial consolidation and reporting process including: provision of complete, accurate and timely financial results which complied with internal accounting policies and external statutory requirements; maintained rigorous controls over the financial reporting month-end close process; and, implemented improvements in financial reporting processes.

Provided accurate and valuable advice to the business on appropriate accounting treatments; engaged with business stakeholders to ensure compliance with statutory reporting requirements and group accounting policies; and, implement policy changes in response to changes in international accounting standards.

Managed the internal audit engagements for several business units; developed and implemented internal audit policies and procedures; co-ordinated the global audit reporting responsibilities and reporting to the Principal Board Audit Committee; and project manager and administrator for the automated audit time sheet management system.

Provided external and internal audit services in a number of industries including financial services, insurance, health, retail and manufacturing; managed client relationships including preparation of Audit Committee and Management reports; risk assessments and audit planning; instructed, supervised and coached junior audit team members; and provided commercial solutions to clients on accounting and business issues and internal control enhancements.