Michael Blizzard Email & Phone Number

Charlotte, North Carolina, United States

Rejoined the sales organization to increase personal earnings and to serve as a product expert on Mood’s visual CMS.

Charlotte, North Carolina, United States

Visual project coordinator responsible for onboarding new clients, and providing continuing education on Mood Media digital signage platform to established clients. Proven ability to manage and coordinate all aspects of visual projects, from concept to completion. Strong communication and interpersonal skills.● Worked closely with project managers, designers, and developers to ensure that projects were delivered on time and within budget. Single point of contact for clients changing / updating custom made signage from initial discovery meeting to client approval.● Scheduled and led client CMS training of Mood Media’s proprietary Harmony CMS system. Trained users on uploading, scheduling and publishing content, and advanced features of the CMS.● Created custom training sessions based on the clients needs, breaking down technical information into easily understood documentation.● Organized and led project meetings with relevant stakeholders.● Prepared and delivered project status reports to management / account executives.● Scheduling complex video and image files for major international brands.

Charlotte, North Carolina, United States

Responsible for developing monthly and quarterly sales revenue consisting of recurring music and digital signage subscriptions of $1,333.00 monthly, with equipment and labor sales of sound systems, sound masking and video walls of $23,500 monthly. Skilled with Oracle Sales Cloud / Salesforce CRM.● Manage all aspects of the assigned client base within my portfolio while providing up-sale opportunities to the existing client base, while being the 1 point of contact for all client requests including billing, projectmanagement and escalations.● Entrusted with developing and maintaining strong relationships with all clients and achieving less than 7% churn within my assigned portfolio.● Leading video sales demos of Mood Media’s digital signage & music control sites to decision makers.● Responsible for client onboarding, training, and securing contracts for new subscribers.

Charlotte, North Carolina, United States

Promoted to drive sales team effectiveness with a focus on the sales process, methodology, training, and reinforcement for a geographically dispersed team spanning the U.S. and Europe. Challenged to build sales onboarding and continuous learning programs that enable account managers to develop new opportunities, acquire new customers, and retain existing customers. Listen and review recorded calls, monitor results, create training materials, and devise staff assessment/quality assurance (QA) processes. Shaped organization by modeling positive behaviors and recruiting high caliber talent.● Led an international team of 15 Local Account Managers and 10 Key Account Managers to deliver $100M in annual revenue by establishing standard operating procedures and aligning performance metrics to outcomes.● Increased sales effectiveness by implementing one-on-one feedback sessions - slashed backlog of unanswered client requests from 1200 to 500 - leading to increased retention, upgrades, and new long-term contracts.● Introduced incentives and “best of the best” recognition program that fostered an environment of continuous improvement; ensured retention of top talent.● Crossed cultural divides and held daily training sessions to lead a team of 16 Bucharest customer service agents with no experience and difficulties gaining trust of U.S. customers to the highest cancel save (retention) in department history.

Charlotte, North Carolina, United States

Advanced to lead a combined sales and tier 2 client support team to increased efficiency by setting clear expectations, tracking progress against goals, and prioritizing workflow. Served as the primary point of contact for resolving customer issues and providing real-time coaching on procedures to Account Managers. Monitored email system to delegate inbound volume effectively. Worked closely across operations departments to identify and implement process improvements.● Galvanized change by pioneering interactive video meetings, merging teams from two acquisitions into one cohesive unit to achieve record-setting increase in sales + 7% vs. prior quarter, and reduction in customer churn within 90 days.● Provided consistent, fair, data-driven evaluations recognized top performers and coached those needing improvement to reach their potential.● Boosted morale by collaborating across the organization to harness Oracle Lead Management system for streamlining workflow, measuring productivity, and equalizing distribution of client requests.● Developed a team of 25 to dramatic improvements in performance and consistent goal attainment by creating curriculum, training materials, and providing new hire training as well as ongoing skill development.

Charlotte, North Carolina, United States

Moved up after continually exceeding sales and retention quotas by maintaining a comprehensive working knowledge of new services and products. Managed account base of 235 clients valued at $145,000 monthly in recurring billing comprising a territory that covered North & South Carolina with key focus on client retention and client satisfaction.● Recognized for building rapport with clients and uncovering unmet needs through a solutions-based approach that resulted in add-on sales of service and equipment.● Serving as “player-coach,” led by example, and secured renewals through savvy negotiations and nurturing relationships.● Credited as top performer for maintaining the highest productivity, lowest unresolved customer issues, and exceeding 7.5% retention rate goal.● Owned full sales lifecycle from proposal to fully executed contracts.● Collaborated with internal departments, field operations, and account executives to rescue accounts fromcancellation through swift problem resolution and in-person meetings.

Charlotte, North Carolina, United States

Selected to manage 14 inbound call center customer service specialists. Diligently monitored, tracked, and managed average speed of answer, average call handle time, wrap time, and missed call stats, always with an eye towards increased productivity.● Applied subject matter expertise acquired from prior positions to lift performance and enhancecoaching/mentoring by creating engaging training materials, weekly quizzes for assessment, and rewards programs.● Broke down complex information into digestible pieces, providing technical training and development for the customer service team.● Developed and implemented new hire training, onboarding, and new product classes for ongoing development.● Monitored and scored agent calls for QA and identifying coaching opportunities.● Boosted team expertise by developing and implementing electronic manuals with department standards and leading creation of a web-based learning center.