Michael Blizzard
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Michael Blizzard Email & Phone Number

Versatile Professional | Expertise Across Multiple Roles | Driving Excellence in Customer Experience at Mood Media
Location: Charlotte, North Carolina, United States 7 work roles 1 school
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Role
Versatile Professional | Expertise Across Multiple Roles | Driving Excellence in Customer Experience
Location
Charlotte, North Carolina, United States
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Who is Michael Blizzard? Overview

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Michael Blizzard is listed as Versatile Professional | Expertise Across Multiple Roles | Driving Excellence in Customer Experience at Mood Media, a company with 1407 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Michael Blizzard.

Michael Blizzard previously worked as Small Medium Business Account Manager at Mood Media and Project Coordinator Visuals at Mood Media. Michael Blizzard holds High School Diploma from Magna Vista High School.

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Mood Media

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About Michael Blizzard

Versatile Mood Media ProfessionalExpertise Across Multiple RolesDriving Excellence in Customer Experience

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Mood Media
Mood Media
Versatile Professional | Expertise Across Multiple Roles | Driving Excellence in Customer Experience
austin, texas, united states
Website
Employees
1407
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7 roles

Michael Blizzard work experience

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Small Medium Business Account Manager

Current

Charlotte, North Carolina, United States

Rejoined the sales organization to increase personal earnings and to serve as a product expert on Mood’s visual CMS.

Mar 2024 - Present

Project Coordinator Visuals

Charlotte, North Carolina, United States

  • Visual project coordinator responsible for onboarding new clients, and providing continuing education on Mood Media digital signage platform to established clients. Proven ability to manage and coordinate all aspects.
  • Worked closely with project managers, designers, and developers to ensure that projects were delivered on time and within budget. Single point of contact for clients changing / updating custom made signage from initial.
  • Scheduled and led client CMS training of Mood Media’s proprietary Harmony CMS system. Trained users on uploading, scheduling and publishing content, and advanced features of the CMS.
  • Created custom training sessions based on the clients needs, breaking down technical information into easily understood documentation.
  • Organized and led project meetings with relevant stakeholders.
  • Prepared and delivered project status reports to management / account executives.
Jun 2022 - Mar 2024

Small Medium Business Account Manager

Charlotte, North Carolina, United States

  • Responsible for developing monthly and quarterly sales revenue consisting of recurring music and digital signage subscriptions of $1,333.00 monthly, with equipment and labor sales of sound systems, sound masking and.
  • Manage all aspects of the assigned client base within my portfolio while providing up-sale opportunities to the existing client base, while being the 1 point of contact for all client requests including billing.
  • Entrusted with developing and maintaining strong relationships with all clients and achieving less than 7% churn within my assigned portfolio.
  • Leading video sales demos of Mood Media’s digital signage & music control sites to decision makers.
  • Responsible for client onboarding, training, and securing contracts for new subscribers.
Jul 2020 - Jun 2022

Local & Key Account Management Supervisor

Charlotte, North Carolina, United States

  • Promoted to drive sales team effectiveness with a focus on the sales process, methodology, training, and reinforcement for a geographically dispersed team spanning the U.S. and Europe. Challenged to build sales.
  • Led an international team of 15 Local Account Managers and 10 Key Account Managers to deliver $100M in annual revenue by establishing standard operating procedures and aligning performance metrics to outcomes.
  • Increased sales effectiveness by implementing one-on-one feedback sessions - slashed backlog of unanswered client requests from 1200 to 500 - leading to increased retention, upgrades, and new long-term contracts.
  • Introduced incentives and “best of the best” recognition program that fostered an environment of continuous improvement; ensured retention of top talent.
  • Crossed cultural divides and held daily training sessions to lead a team of 16 Bucharest customer service agents with no experience and difficulties gaining trust of U.S. customers to the highest cancel save.
Apr 2018 - Jul 2020

Team Lead, Local Account Management

Charlotte, North Carolina, United States

  • Advanced to lead a combined sales and tier 2 client support team to increased efficiency by setting clear expectations, tracking progress against goals, and prioritizing workflow. Served as the primary point of contact.
  • Galvanized change by pioneering interactive video meetings, merging teams from two acquisitions into one cohesive unit to achieve record-setting increase in sales + 7% vs. prior quarter, and reduction in customer churn.
  • Provided consistent, fair, data-driven evaluations recognized top performers and coached those needing improvement to reach their potential.
  • Boosted morale by collaborating across the organization to harness Oracle Lead Management system for streamlining workflow, measuring productivity, and equalizing distribution of client requests.
  • Developed a team of 25 to dramatic improvements in performance and consistent goal attainment by creating curriculum, training materials, and providing new hire training as well as ongoing skill development.
Jun 2017 - Mar 2018

Sales And Customer Service Specialist, Local Accounts

Charlotte, North Carolina, United States

  • Moved up after continually exceeding sales and retention quotas by maintaining a comprehensive working knowledge of new services and products. Managed account base of 235 clients valued at $145,000 monthly in recurring.
  • Recognized for building rapport with clients and uncovering unmet needs through a solutions-based approach that resulted in add-on sales of service and equipment.
  • Serving as “player-coach,” led by example, and secured renewals through savvy negotiations and nurturing relationships.
  • Credited as top performer for maintaining the highest productivity, lowest unresolved customer issues, and exceeding 7.5% retention rate goal.
  • Owned full sales lifecycle from proposal to fully executed contracts.
  • Collaborated with internal departments, field operations, and account executives to rescue accounts fromcancellation through swift problem resolution and in-person meetings.
May 2011 - Jun 2017

Customer Care Team Lead

Charlotte, North Carolina, United States

  • Selected to manage 14 inbound call center customer service specialists. Diligently monitored, tracked, and managed average speed of answer, average call handle time, wrap time, and missed call stats, always with an eye.
  • Applied subject matter expertise acquired from prior positions to lift performance and enhancecoaching/mentoring by creating engaging training materials, weekly quizzes for assessment, and rewards programs.
  • Broke down complex information into digestible pieces, providing technical training and development for the customer service team.
  • Developed and implemented new hire training, onboarding, and new product classes for ongoing development.
  • Monitored and scored agent calls for QA and identifying coaching opportunities.
  • Boosted team expertise by developing and implementing electronic manuals with department standards and leading creation of a web-based learning center.
Apr 2008 - May 2011
Team & coworkers

Colleagues at Mood Media

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1 education record

Michael Blizzard education

FAQ

Frequently asked questions about Michael Blizzard

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What company does Michael Blizzard work for?

Michael Blizzard works for Mood Media.

What is Michael Blizzard's role at Mood Media?

Michael Blizzard is listed as Versatile Professional | Expertise Across Multiple Roles | Driving Excellence in Customer Experience at Mood Media.

Where is Michael Blizzard based?

Michael Blizzard is based in Charlotte, North Carolina, United States while working with Mood Media.

What companies has Michael Blizzard worked for?

Michael Blizzard has worked for Mood Media.

Who are Michael Blizzard's colleagues at Mood Media?

Michael Blizzard's colleagues at Mood Media include Laura Rodefer, Horia Naidin, Steven Todack, Wayne Smith, and William Ammerman Iii.

How can I contact Michael Blizzard?

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What schools did Michael Blizzard attend?

Michael Blizzard holds High School Diploma from Magna Vista High School.

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