• Analyzing financial information to determine the creditworthiness of clients.• Reviewing credit applications and financial documents such as income statements, credit reports, and payment histories.• Providing clients with guidance on managing their credit and improving their credit scores.• Recommending suitable credit products such as loans, credit cards, or lines of credit based on the client’s financial situation.• Assisting clients with loan applications and guided them through the approval process.• Working with financial institutions to secure favorable credit terms for clients.• Identifying potential risks in lending to certain clients and advising on mitigation strategies.• Ensuring compliance with internal policies and external regulations when evaluating credit.• Build and maintain strong relationships with clients to understand their financial needs.• Following up with clients to review their credit status and offer ongoing advice.• Prepare detailed credit reports and maintain accurate records of client interactions.• Providing management with regular updates on credit activities and portfolio performance.

• Contacted customers to collect outstanding payments through calls, emails, or letters.• Negotiated payment plans and settlements that are acceptable to both the company and the customer.• Monitored assigned accounts to identify outstanding debts.• Kept track of payment schedules and followed up with customers to ensure timely payments.• Handled customer queries regarding their debts and provided accurate information.• Maintained professionalism and empathy when dealing with sensitive financial issues.• Maintained records of customer communications and actions taken.• Prepared reports on collection activities and outstanding accounts for management.• Ensured all collection activities complied with legal regulations and company policies.• Worked with internal departments (e.g., finance, customer service) to resolve disputes and ensure accurate billing.• Collaborated with legal teams when pursuing legal action for overdue accounts.

• Logging, tracking, and updating incidents on Jira helpdesk and providing resolution within the agreed SLA.• Provided support for end-users in resolving software, network or system-related problems over the phone or via chat. • Attended to customers' inquiries over the phone or via email. • Investigated and resolved transactional complaints logged on the complaint’s portal, via email or phone calls.• Handled escalations from junior service desk analysts and ensured timely resolution.• Maintained and updated knowledge base articles for common issues and solutions.• Mentored and trained junior analysts to improve overall service desk efficiency.• Assisted with user account management, including provisioning, deactivation, and permission changes.• Identified recurring issues and worked with problem management to find long-term solutions.• Worked closely with IT teams to ensure smooth transitions of new systems and updates.• Communicated effectively with stakeholders to understand their needs and ensure satisfaction.• Documented support and resolution procedures.

• Handling of incoming correspondence (complaints, inquiries and service requests) from old and prospective clients via various channels – Emails, Social Media, and Phone Calls.• Identifying and resolving individual customer complaints on Live Chat, Emails, and CRM.• Complete thorough documentation on CRM software for every inquiry.• Troubleshoot customer issues and proffer solutions as needed• Serve as a point of contact between clients and the organization• Ensure resolution of issues through case ownership and adequate follow-up from initiation to resolution• Collate, track and report customer feedback to appropriate channels for action and escalate where necessary• Updates on CRM for new and existing customers.