Michael Bode-Obanla Email & Phone Number

Birmingham United Kingdom

• Analyzing financial information to determine the creditworthiness of clients.
• Reviewing credit applications and financial documents such as income statements, credit reports, and payment histories.
• Providing clients with guidance on managing their credit and improving their credit scores.
• Recommending suitable credit products such as loans, credit cards, or lines of credit based on the client’s financial situation.
• Assisting clients with loan applications and guided them through the approval process.
• Working with financial institutions to secure favorable credit terms for clients.

Lagos, Nigeria.

• Contacted customers to collect outstanding payments through calls, emails, or letters.
• Negotiated payment plans and settlements that are acceptable to both the company and the customer.
• Monitored assigned accounts to identify outstanding debts.
• Kept track of payment schedules and followed up with customers to ensure timely payments.
• Handled customer queries regarding their debts and provided accurate information.
• Maintained professionalism and empathy when dealing with sensitive financial issues.

Ibadan, Oyo State, Nigeria

• Logging, tracking, and updating incidents on Jira helpdesk and providing resolution within the agreed SLA.
• Provided support for end-users in resolving software, network or system-related problems over the phone or via chat.
• Attended to customers' inquiries over the phone or via email.
• Investigated and resolved transactional complaints logged on the complaint’s portal, via email or phone calls.
• Handled escalations from junior service desk analysts and ensured timely resolution.
• Maintained and updated knowledge base articles for common issues and solutions.

Ibadan, Oyo State, Nigeria

• Handling of incoming correspondence (complaints, inquiries and service requests) from old and prospective clients via various channels – Emails, Social Media, and Phone Calls.
• Identifying and resolving individual customer complaints on Live Chat, Emails, and CRM.
• Complete thorough documentation on CRM software for every inquiry.
• Troubleshoot customer issues and proffer solutions as needed
• Serve as a point of contact between clients and the organization
• Ensure resolution of issues through case ownership and adequate follow-up from initiation to resolution

Master'S Degree, International Business

Bachelor Of Science - Bs, Library And Information Science