As a Duty Manager at San Churro, I play a pivotal role in ensuring the smooth operation of the store and delivering an exceptional customer experience. My responsibilities encompass a variety of tasks that keep the establishment running efficiently and effectively. Lead, motivate, and manage a diverse team of staff members. Ensure that all team members are performing their duties efficiently and providing outstanding customer service. Oversee daily operations, including opening and… Show more As a Duty Manager at San Churro, I play a pivotal role in ensuring the smooth operation of the store and delivering an exceptional customer experience. My responsibilities encompass a variety of tasks that keep the establishment running efficiently and effectively. Lead, motivate, and manage a diverse team of staff members. Ensure that all team members are performing their duties efficiently and providing outstanding customer service. Oversee daily operations, including opening and closing procedures, tens of thousands of dollars worth of inventory management, and ensuring compliance with health and safety regulations. Monitor sales performance and work towards achieving sales targets. Implemented a new system alongside the owner to utilise vouchers, which resulted in an annual increase of sales by 10-35%. Handle cash management duties, including cashing up at the end of shifts, reconciling discrepancies, and ensuring accurate financial reporting. Train new employees and provide ongoing training to existing staff. Ensure that all team members are knowledgeable about the menu, promotions, and company policies. Show less

Specializes in Kraft Paper Packagings