Michael Bohdanowicz Email & Phone Number

-Senior member of the team who assist others when questions or issues arise -Apply conflict management and resolution skills in managing internal and external customer relationships-Analyze and determine actions needed to resolve complex vendor inquiries relating to claims-Work cross functionally in a fast-paced and collaborative environment

-Led and managed team meetings to assess team performance and discuss any issues-Specialized and drove usage in Virtual assist App developed by Allstate -Settled Total loss claims with 24 hours and delivered incredible customer service -Worked with customers, body shops and Tow yards face to face

-Investigated, evaluated, and negotiated claims, in order to reach a fair and equitable settlement.-Work well with others in a fast-paced, collaborative environment.-Achieve targeted performance goals to manage costs and support Allstate's industry-leading operational standards.-2016 Leaders Choice Award and 2016 3rd Quarter Pace Award Winner - Both performance based awards -Awarded the 2017 Distinguished Performance Award (receipts are 3% of claims department across the entire country (approx. 15,000 claims employees))

Greater Seattle Area

Seattle, Wa

Park City, Utah

• Managed the website for all events (Alpine, Nordic, Freestyle, Snowboarding/Freeskiing)• Organized and handled all athletes family needs and requests• Uniform inventory tracking for USSA Merchandise, events staff and prizes• Assisted at World Cup and Olympic qualifying events

Pullman, Wa

Volunteer project for Capstone class.-Planned, organized, and ran all aspects of celebrity/amateur bowling tournament, an event which included three games, raffle, and Silent Auction. Attended by approximately 60 people including local celebrities.-Raised over $3,500 in donations for Team Gleason (Steve Gleason ALS Foundation).

Pullman, Wa

Worked sophomore through senior years at WSU.- Helped at various Division I sporting events, game equipment set-up, ticket sales, and take down.- Worked with officials and team coaches to assist their needs, as well as those of visiting team host.

Greater Seattle Area

Summers 2010, 2011- Kept facilities in order and managed lcoker room. Responsible for member satisfaction and needs.- Helping with Club tournament organization (Washington State Open).

Greater Seattle Area

Summers 2007, 2008- Detailed and stored members' equipment and club golf carts.- Ensured driving range was stocked, cleared, and up to club standards.- Handled members' requests and questions, as well as resolved complaints.- Organized tournament layout of carts and bags.