- Handled the design, planning, and implementation of the organization's cloud computing infrastructure including the application needs. Monitored the performance of cloud systems, and proactively identified and mitigated issues. - Managed automation and configuration tools to minimize environment maintenance and stand-up standardization utilizing Azure ARM templates. Ensured cloud systems are standardized and up-to-date.- Migrated existing VirPack clients from Rackspace into Azure. This would include leveraging Azure Services that include Azure Managed Disk, Azure Files, Azure SQL database, and Recovery Services vault.- Created numerous change management documents. Documents ensured standardization of IT policies and procedures.- Implemented remote monitoring software in all environments. Utilized product feature set to help with VirPack services and minimize IT administration.- Oversaw the daily activities of the organization's IT operations unit and equipment.

- Designed, deployed & configured Labmatrix software to multiple major pharmaceutical companies, government organizations, and major universities across multiple environments.- Created & implemented AWS infrastructure for both test and production environments for BioFortis.- Migrated existing BioFortis customers from a hosted solution to AWS including Windows and Linux based products.

- Solely responsible for the administration and configuration of RealityVision in multiple environments, and including all software services related to Amazon Web Services (AWS).- Developed & implemented a redesign of the RealityVision system architecture to run directly off of AWS services and architecture.

- Internal root administration of server virtualizations, Nagios monitoring, Cacti trending systems, switches, and LAN/WAN firewalls.- Served as the lead deployment engineer for the integration of Reality Mobile software with Astro hardware at all client locations, including the US, Latin America, and the Middle East. These deployments included all possible configurations as set in IIS and MSSQL.- Innovated numerous features found in the Reality Vision Software that was integrated with Astro Solutions various products including integration of Asterisk for built in SIP.- Developed multiple training and help documents for our customers, including training guides, technical manuals, and help files. The guides included significant information on the installation and use of our software for Android, iOS, Blackberry, and Windows Mobile platforms.- Performed complex troubleshooting and localization of COTS equipment and software.- Served as a primary point of contact to many of our most important clients.- Contributed to ASTRO ISO 9001:2008 certification. Authored several key IT operations procedures and forms. - Served as key liaison between personnel in several departments for the creation of detailed procedures. I also drafted several key documents relating to the performance of procedures.- Daily, performed maintenance of 10 workstations, 2 domain controllers hosting AD and DNS, 1 file server, and 1 Exchange server.- Responsible for maintenance and backup of in-office and cloud based servers and user workstations. Perform and track daily/weekly/monthly tape backups that are stored on and off-site.- Highly proficient in the termination, testing, and troubleshooting of coax & networking cables, assisting with the implementation, design, construction, and testing of local and wide area networks, and programming satellite receivers (IRD's).- Regularly performed numerous hardware procurement and shipment duties.

- Acted as an on-site and off-site technician for the Director of Operations during a period of rapid expansion.- Served as a primary technical support point of contact for internal clients via telephone, email, or in-person.- Performed all workstation software and operating system updates.- Installed servers & performed other hardware upgrades.