•Interact and support all levels of the organization, administrators to senior leadership.•Support remote locations and users in San Francisco, Chile, Paris, London, and more. •Responsible for business disaster recovery site (BCP) PC’s, Routers, Switches, Hardware, software, Telecommunication, Voice and Video equipment, mobile devices, printers, APC power systems Etc.) •Onsite support for but not limited to desktops, laptops, printers, peripherals, handhelds, Cisco 8861, 8851, 8831, and 8832 Speaker Pods along with IP phones and Video Conferencing (Visio) equipment.•Conduct routine hardware/software troubleshooting and problem resolution within the several IT systems.•Escalate unresolved issues to expedite a resolution.•Video conference, video broadcast, and telecommunication setups along with daily verification and checks of video, voice, and recording systems.•Create/maintain system documentation for end-user.•Assist in determining newer or more suitable hardware/software that meets end-user and business requirements.•Open, close, update, and track tickets from start to finish using internal ticketing system.•Configure IP phones along with voicemail box for users along with Voice2Mail functionality.•Familiar with Meraki routers and setups of SSID’s, granting users and guest access to the internal or guest WIFI, rebooting AP’s and more•Block/Allow emails via IronPort and track emails when needed.•Whitelisting websites via proxy server•Creation of remote RSA links so end-users can remote into their work machine from home or external machine•Setup Visio telepresence conference between internal and external users•Remote installation of applications via SCCM•Creation of Folders on network drives with security on them•Windows 10 support and machine builds•Order all onsite equipment such as laptops, desktops, printers, peripherals, handhelds, Cisco 8861, 8851, 8831, and 8832 Speaker Pods, and more. •Project management for all US locations

• Interact and support all levels of the organization, administrators to senior leadership.• Responsible for daily Network, Telecommunication (VOIP), and Video Conferencing support.• Responsible for running Monthly ISP, Vulnerability, and Compliance security scans.• Responsible for business disaster recovery site (BCP) and providing weekly testing and updating of all onsite equipment as needed (Laptop, PC’s, Routers, Switches, Hardware, software, Telecommunication, Voice and Video equipment, mobile devices, printers, APC power systems Etc.) • Under general supervision, provide onsite support for desktops, laptops, printers, peripherals, handhelds, and Cisco 7965 IP phones, Cisco 8831 Speaker Pods and Video Conferencing equipment and more. • Provide support of systems for break-fix, install, move, add, change, rack and stack, cabling and preventative maintenance activities.• Conduct routine hardware/software troubleshooting and problem resolution within the several IT systems.• Assist higher level IT System Technicians in the research and resolving of end user issues and coordinate systems repair with outside vendors (Bloomberg, Reuters, L3 support, Cablevision, Verizon, AT&T, Time Warner, and more.) • Escalate unresolved issues to expedite a resolution.• Video conference, video broadcast, and telecommunication setups along with daily verification and checks of video, voice, and recording systems.• Create/maintain system documentation for end-user.• Assist in determining newer or more suitable hardware/software that meets end-user and business requirements.• Track hardware inventory and do monthly audits using GM (ITAM) asset system.• Open, close, update, and track tickets from start to finish using (ITAM) ticketing system.• Provide user orientation of current/new hardware and/or software’s.• Familiar with Cisco IP phones and the troubleshooting process related to them• Provide support for the Northeast region.