Michael Bonnice Email & Phone Number

Sydney, New South Wales, Australia

As a Major Incident Manager at AMP I am responsible for leading the coordination and restoration of services for major (Priority 1 and Priority 2) IT incidents across AMP. I am accountable for coordinating the processes and activities that support the major incident management process to agreed service levels, liaising with multiple stakeholder groups.

Sydney, New South Wales, Australia

• Three month contract initially leading a team of 2 internal IT Support Analysts to fill in for IT Manager on leave. Later assigned role as Senior Project Manager to lead and drive a number of internal IT.
• Introduced ITIL concepts and processes to internal IT operations
• Managed new telephony rollout project through to fruition
• Provided advice and assisted with decision making on IT infrastructure overhaul aspart of a company split
• Improved… Show more Three month contract initially leading a team of 2 internal IT Support Analysts to fill in for IT Manager on leave. Later assigned role as Senior Project Manager to lead and drive a number of.
• Improved business confidence on internal IT capabilities Show less

Sydney, New South Wales, Australia

Crows Nest

• My association with PicNet started through a chance meeting with the Managing Director Marco Tapia. We agreed to merge my existing MPB IT clientele with PicNet resulting in my fulltime role as Service Desk Team Leader..
• Oversaw rapid growth of IT Support and Managed Services division and enhanced key relationships with existing clientele
• Acquired high quality resources to complement existing team
• Implemented and managed a dedicated IT Support service desk with three supportstaff providing Level 1 support to a user base of over 1400 employees
• Project managed the relocation of IT infrastructure as part of office moves for smalland medium sized businesses
• Project managed and acted as technical lead for the migration of a market researchcompany's bespoke survey system from a hosted VMware/RHEL/MySQLenvironment to AWS RDS / Debian EC2

Sydney, New South Wales, Australia

• The main entity of Norton White was taken over by a larger law firm and I was contracted to continue supporting the remaining entity under my business name MPB IT. During my time providing IT services for Norton White.
• Infrastructure Support & Maintenance (VMware, Wintel, Linux)
• Remote and Onsite Desktop Support
• Vendor Management
• Strategic IT Planning
• Email and Web Hosting Services Show less

Sydney, New South Wales, Australia

• Hired as a Systems Administrator for a medium sized firm of approximately 50 users. Sole responsibility for all IT related functions of the business including:
• Designed, budgeted and implemented complete IT refit from Windows NT environment to XP/Windows Server 2003
• Server administration (VMware, Wintel)
• Upkeep and maintenance of all other IT infrastructure
• End user desktop support - all levels
• Managed third-party software and hardware vendors