Michael Bonnice Email & Phone Number

Sydney, New South Wales, Australia

As a Major Incident Manager at AMP I am responsible for leading the coordination and restoration of services for major (Priority 1 and Priority 2) IT incidents across AMP. I am accountable for coordinating the processes and activities that support the major incident management process to agreed service levels, liaising with multiple stakeholder groups including internal and external service providers; and ensuring that events and incidents impacting the production environment are effectively… Show more As a Major Incident Manager at AMP I am responsible for leading the coordination and restoration of services for major (Priority 1 and Priority 2) IT incidents across AMP. I am accountable for coordinating the processes and activities that support the major incident management process to agreed service levels, liaising with multiple stakeholder groups including internal and external service providers; and ensuring that events and incidents impacting the production environment are effectively resolved with services restored as soon as possible. I also provide ongoing (outside of major incidents) support for process improvements and the application of best practices across all support groups and external service providers Show less

Sydney, New South Wales, Australia

Three month contract initially leading a team of 2 internal IT Support Analysts to fill in for IT Manager on leave. Later assigned role as Senior Project Manager to lead and drive a number of internal IT projects.Achievements• Introduced ITIL concepts and processes to internal IT operations• Managed new telephony rollout project through to fruition• Provided advice and assisted with decision making on IT infrastructure overhaul aspart of a company split• Improved… Show more Three month contract initially leading a team of 2 internal IT Support Analysts to fill in for IT Manager on leave. Later assigned role as Senior Project Manager to lead and drive a number of internal IT projects.Achievements• Introduced ITIL concepts and processes to internal IT operations• Managed new telephony rollout project through to fruition• Provided advice and assisted with decision making on IT infrastructure overhaul aspart of a company split• Improved business confidence on internal IT capabilities Show less

Sydney, New South Wales, Australia

Crows Nest

My association with PicNet started through a chance meeting with the Managing Director Marco Tapia. We agreed to merge my existing MPB IT clientele with PicNet resulting in my fulltime role as Service Desk Team Leader. I was later promoted to Senior Management responsible for the IT Support and Managed Services division. Managing a team made up ofengineers, support technicians and several permanently based offsite technical resources we provided IT services to small and large… Show more My association with PicNet started through a chance meeting with the Managing Director Marco Tapia. We agreed to merge my existing MPB IT clientele with PicNet resulting in my fulltime role as Service Desk Team Leader. I was later promoted to Senior Management responsible for the IT Support and Managed Services division. Managing a team made up ofengineers, support technicians and several permanently based offsite technical resources we provided IT services to small and large businesses.Achievements:• Oversaw rapid growth of IT Support and Managed Services division and enhanced key relationships with existing clientele• Acquired high quality resources to complement existing team• Implemented and managed a dedicated IT Support service desk with three supportstaff providing Level 1 support to a user base of over 1400 employees• Project managed the relocation of IT infrastructure as part of office moves for smalland medium sized businesses• Project managed and acted as technical lead for the migration of a market researchcompany's bespoke survey system from a hosted VMware/RHEL/MySQLenvironment to AWS RDS / Debian EC2• Acted as project manager and technical lead for the migration of on-premise and DCinfrastructure to public cloud for PicNet clientele (Wintel, Linux, AWS) Show less

Sydney, New South Wales, Australia

The main entity of Norton White was taken over by a larger law firm and I was contracted to continue supporting the remaining entity under my business name MPB IT. During my time providing IT services for Norton White, I acquired additional clients including The Australian British Chamber of Commerce, Fuzebox Pty Ltd (marketing firm), The Geological Society of Australia and Katie Malyon & Associates (migration lawyers) as well as maintaining the clientele of The Walford Partnership and Herceg… Show more The main entity of Norton White was taken over by a larger law firm and I was contracted to continue supporting the remaining entity under my business name MPB IT. During my time providing IT services for Norton White, I acquired additional clients including The Australian British Chamber of Commerce, Fuzebox Pty Ltd (marketing firm), The Geological Society of Australia and Katie Malyon & Associates (migration lawyers) as well as maintaining the clientele of The Walford Partnership and Herceg Lawyers. The services I provided for these clients included:• Infrastructure Support & Maintenance (VMware, Wintel, Linux)• Remote and Onsite Desktop Support• Vendor Management• Strategic IT Planning• Email and Web Hosting Services Show less

Sydney, New South Wales, Australia

Hired as a Systems Administrator for a medium sized firm of approximately 50 users. Sole responsibility for all IT related functions of the business including:• Designed, budgeted and implemented complete IT refit from Windows NT environment to XP/Windows Server 2003• Server administration (VMware, Wintel)• Upkeep and maintenance of all other IT infrastructure• End user desktop support - all levels• Managed third-party software and hardware vendors• Assisted with… Show more Hired as a Systems Administrator for a medium sized firm of approximately 50 users. Sole responsibility for all IT related functions of the business including:• Designed, budgeted and implemented complete IT refit from Windows NT environment to XP/Windows Server 2003• Server administration (VMware, Wintel)• Upkeep and maintenance of all other IT infrastructure• End user desktop support - all levels• Managed third-party software and hardware vendors• Assisted with split of law firm into two entities, separation of domain, mail, SQL,network etc• Produced documentation for 3rd party vendors, staff and administration Show less