Michael Borba Email & Phone Number

Tarpon Springs, Fl, Us

• Receive all inbound and transferred calls for Insulin Pump patients regarding reorder shipments, questions on account and any escalated call; processes referrals including making inbound and outbound calls to potential patients.• Evaluate insurance coverage in order to determine the policy’s compatibility and collectable revenue with the company’s program, identify documentation needs required before shipping to ensure clean claim submission; audit order packets and perform system entry including all pending documentation requirements.• Maintain accurate patient records, compile and maintain reports used to track shipping errors, and process departmental miscellaneous mail and email.• Maintain a high degree of confidentiality at all times due to access to sensitive information, following all Medicare, Medicaid, HIPAA and Private Insurance regulations and requirements. • Promoted from Inbound Insulin Pump Representative, June 2015

• Perform miscellaneous support tasks throughout the warehouse i.e., general housekeeping and reworking damaged/out of date/returned product• Unload transport trucks delivering finished product to the warehouse, storing into its designated space.• Load/Unload empty pallets and plastic storage flats/shells to return to the manufacturing location.• Position and load pre-made, multi-product pallets on to local delivery trucks.

• Answered inquiries concerning RDC Diabetes Care and Insulin Delivery System Product Line; provided troubleshooting steps in the resolution of customer concerns according to RD Quality guidelines; educated the customer in the successful use of RDC products; provided marketing information reinforcing the positioning of a product to encourage brand and customer loyalty.

• Coordinated all price changes throughout the store on a daily basis, maintained all regular and sale signage within the store, set new breaking ads and removed old ads, assisted in inventory count maintenance, and updated the Master Deal Signage List (MDSL) including all new, exclusive, and unadvertised items.• Served as both sales associate and customer service representative when needed; processed sales transaction and customer returns, handled drawers and buy back at close of business, and assembled and repaired bikes.