• Certified Business Analyst Profession (CBAP) with over twenty years of experience in the Information Technology Industry (IT). • Documented Business Requirements and received approvals from stakeholders for over 15 years. Sharepoint used for documentation and for creating procedures. • Handle all Baseline projects and production issues for the Hanover Insurance Group.• Created SQL Queries, analyzed data and produced spreadsheets and reports from various databases for the Business. • Led testing efforts, created test plans and test cases and, resolved defects in HP ALM• Main BA for creating the Bonds Underwriting System (BUS) which was the number two project in 2012 for the Hanover Insurance Group.• Managed all projects for Underwriting, Marketing and Customer Service for Concord Group Insurance.• Business BA Lead for Finance and JH Integration responsible for 118 touchpoints for 56 systems at John Hancock Manulife• Lead BA for converting a legacy billing system to a vendor package for accounts receivables for BCBS of Vermont. Requirements used as the model asset for BCBS of Vermont.• Subject Matter Expert (SME) for the Surety line of business for the Hanover Technology Group.• Evaluated vendor software packages.• Provided guidance to Technical Leads and developers.• Analyzed and evaluated Server and Mainframe software.• Responsible for all rating for all lines of business, all states and all companies for Concord Group Insurance.• Automated the entire BOP line of business and the Commercial Automobile line of business from user interface through batch processing for multiple transactions (new business, endorsements, renewals, cancellations, etc.) for Concord Group Insurance.• Personal Auto expert for Concord Group Insurance• Managed IT staff.Experiences include Lead Analyst, Senior Business Analyst, Senior System Analyst, Data Analyst, Business Development Manager, Project Manager, Programmer/Analyst and Operations.
Listed skills include Leadership, Use Case Analysis, Data Analysis, System Testing, and 14 others.